Medical Receptionist

Region – Health Clerk – ACT Health Centre – Full Time

ACT Base, Campbell, ACT, ACT Healthcare

Are you a personable medical receptionist looking to make a meaningful impact in a unique primary healthcare setting? This is a fantastic opportunity to provide vital clerical and administrative support to clinical staff in a multidisciplinary setting.

What’s on offer

• Work-life balance – predictable hours, finish on time, Christmas & New Year Leave
• Safe, respectful environment – professional, health focused patient cohort
• Collaborative team – feel valued and supported in a multidisciplinary team
• No financial transactions – focus on clerical and administrative support only
• Civilian role – be part of the mission without wearing the uniform
• Practical perks – free parking and uniforms
• Wellbeing support – mental health resources and lifestyle discounts

About the Health Centre

Home to the Department of Defence Headquarters, Airforce Headquarters and Australian Defence Force Academy (ADFA) which is a tri-service military academy. The Health Centre opened mid-2022 and is a large facility. It services approximately 7000 military personnel, including trainee officers from both ADFA and Royal Military College. There is a 24-bed low dependency ward which operates 24/7. Services provided include primary medical, aviation & underwater medical, nursing, dental, mental health, pharmaceutical and physiotherapy. Defence Force Recruitment for medical officers is in addition to health centre roles.

This role is primarily Monday to Friday (day shift) within a multidisciplinary healthcare team.

What you’ll do

• Keep the clinic running smoothly by providing fast, accurate, and professional clerical and administrative support to health staff and patients.
• Manage electronic and hard copy health records and data in accordance with Defence policies, privacy requirements, and compliance standards.
• Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care and timely access to patient information.
• Prepare reports, update health and personnel management systems, and assist with auditing activities to support operational and compliance requirements.
• Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

What you bring

• Minimum of 1 year of full-time (or part-time equivalent) experience in an administrative role. (Medical setting highly desirable)
• Completion of a medical terminology course from a Registered Training Organisation (RTO), or willingness to complete
• Strong oral and written communication skills, with the ability to work effectively within a multidisciplinary team.
• Sound computer literacy and experience with electronic health record systems highly regarded.

Who we are

Serco supports governments by delivering essential services across defence, health, justice, maritime and community services.

Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ locations.

Interested? Contact Krista Lucre 0475 958 815 or Krista.Lucre@serco-ap.com for a confidential chat.

Apply now.