Operations Duty Manager

• Lead one of the most critical operational functions within Jetstar's Operations Control Centre (JOCC). 
• Drive operational excellence across safety, compliance, customer outcomes and network performance. 
• Develop future leaders while leading a high-performing team through the challenges of a dynamic 24/7 operation. 

Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo’s as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often.  

As the Operations Duty Manager, you'll be at the heart of that operation, leading critical decisions, driving operational performance, and developing a high-performing team within the Jetstar Operations Control Centre (JOCC).  

This is a key leadership role responsible for the safe, compliant and efficient delivery of the flying programme. You'll lead teams through real-time operational challenges, influence outcomes across the network, and play a significant role in building the capability of current and future operational leaders.  

We're looking for a leader first and foremost. While strong operational knowledge is essential, success in this role will come from your ability to inspire others, develop talent, create accountability and foster a high-performance culture. 

The core responsibilities of this role will be: 

• Lead and develop a team of Operations Controllers and Officers, driving performance, capability and engagement. 
• Provide operational leadership across the day-of-operations, ensuring the safe, compliant and efficient delivery of Jetstar's flying programme. 
• Act as a key decision-maker during operational disruptions, balancing customer, operational and commercial priorities. 
• Drive strong operational outcomes across safety, compliance, on-time performance and cost management. 
• Collaborate with stakeholders across Flying Operations, Maintenance, Crewing, Dispatch and other operational teams to optimise network performance. 
• Foster a culture of accountability, continuous improvement and operational excellence while developing future leaders within the team. 
• Act as the delegate for the Manager JOCC Operations, providing leadership and direction across the operation when required. 

To be considered, key skills will include: 

• Proven experience leading high-performing teams in a complex operational environment. 
• Strong operational leadership experience within aviation, airline operations or a comparable 24/7 operation. 
• Demonstrated ability to develop people, build capability and drive performance outcomes. 
• Sound decision-making skills and the ability to remain calm under pressure. 
• Exceptional stakeholder management, communication and influencing skills. 
• Strong commercial awareness, problem-solving capability and continuous improvement focus. 
• A safety-first mindset, underpinned by strong compliance and risk management knowledge. 
• Resilience, adaptability and the ability to lead through change. 

Applications close: Midnight on Wednesday 19th August 2026 

About Jetstar  The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.  

Our Culture  Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled. 

Our Benefits Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines. 

Inclusion and Diversity   Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.