Retirement Village Administration Officer - Lake Haven

About Us

Royal Freemasons’ Benevolent Institution (RFBI) was established in 1880 to help people in need. RFBI is an independent, not-for-profit organisation operating in NSW and ACT. We are an award-winning, leading aged care provider with a vision to provide quality aged care services that are accessible by all people and has a positive impact on their lives. We operate 22 residential aged care villages, 20 retirement villages, and a range of home and community services across NSW and the ACT

Role Overview:

As a Retirement Living Administration Officer, Support RFBI Retirement Villages' financial, administrative, and operational functions under the Head of Retirement Living and Retirement Operations Manager. Ensure accurate financial reporting, smooth meeting coordination, efficient procurement, and proactive vacancy management. Contribute to strategic planning, risk mitigation, and customer relationship management, fostering the success of Retirement Living initiatives. Perform within legal and industry frameworks, upholding professional ethics and standards.

Key Responsibilities:

• Manage expense tracking and reporting, providing detailed financial insights for each village
• Generate sales and operations reports to assess village performance accurately.
• Contribute to forecasting efforts, providing regular updates for strategic planning.
• Ensure operational efficiency through proactive vacancy management and meeting coordination.
• Handle procurement tasks, including raising purchase orders and managing vendor setup.
• Provide general administrative support, including meeting coordination and document preparation.
• Coordinate customer relationship management activities, including sales incentives and feedback systems.
• Assist in marketing campaigns and events, maintaining stock levels of marketing collateral.
• Identify risks and opportunities within Retirement Villages, contributing to strategic risk management efforts.

Qualifications and Experience:

• 2+ years of administrative experience required.
• Strong grasp of financial management and budgeting.
• Proven track record in administrative roles, including meeting coordination and procurement.
• Excellent communication skills essential for effective collaboration and vendor management.
• Adaptability to thrive in dynamic environments.
• Dedication to delivering outstanding customer service.
• Ability to build positive relationships with residents, families, and external partners.
• Resilience and tenacity to overcome challenges.
• Persuasiveness and negotiation skills.
• Clear and precise communication, including listening, verbal, and written.
• Attention to detail for maintaining accuracy.
• Capacity for making informed and timely decisions.
• Results-oriented mindset, focused on achieving objectives.
• A current Nationally Coordinated Criminal History Check

What’s in it for you?

• Be a part of a supportive & friendly environment
• The opportunity to develop and grow within this organisation
• 17.5% Annual Leave loading to boost your holiday fund
• Salary packaging perks (up to $18,550) to increase your take home pay Benefits - Increase your package

Ready to Join Us?

If you're up for this exciting challenge, we'd love to hear from you! Send us your CV and a tailored cover letter that showcases how your skills and experience align with our requirements. Don't forget, all shortlisted applicants will need to consent to a Nationally Coordinated Criminal History Check, provide two references, and complete a Pre-Employment Functional Assessment.

Application Deadline: 4 September 2026

Sounds like you – apply now!