Call Centre Officer

PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage.

Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport services to both individuals and OEM customers.

The Position:

We are currently seeking an enthusiastic customer centric individual to join our Call Centre team. This role will be based at our National Head Office in Altona North.

This role is the first point of contact for both internal and external customers, and you will liaise between staff, customers, dealers, and subcontractors to ensure that our customers receive timely and cost-effective service.

What you will do:

• Take inbound calls from our internal and external customers
• Developing and maintaining excellent customer service relationships
• Ensure prompt and effective follow up and response to customers enquiries
• Resolve problems by clarifying issues, research for alternative solutions, and escalate unresolved problems
• Enter orders and daily releases into the System
• Maintain call center database by entering information
• Keep systems operational by following established procedures, reporting malfunctions

What you will bring:

• Previous Customer Service experience (Call Centre, Transport and Logistics, Dealership will be highly regarded)
• Experience using transport related systems will be highly regarded but not necessary - full training will be provided
• Excellent verbal and written communication skills
• Providing excellent Customer Service to internal and external customers
• Motivation and experience working in a fast-paced environment
• Data entry skills
• Strong interpersonal skills
• Strong problem solver

Nice to have:

• Experience using transport related systems will be highly regarded but not necessary - full training will be provided

What we are offering:

• Work-life balance, benefit from flexible working arrangements
• Competitive remuneration
• Be a part of supportive and friendly team
• Our X-Factor reward and recognition program
• Training and development through leadership and mentoring programs, lunch and learn sessions, Cadetships and Apprenticeships programs
• Exclusive benefits and discounts from our partners, employee referral program, service recognition
• Wellness: Employee Assistance Program, wellbeing day