Head of Retail

Goodbyes | Melbourne Head Office | Full-time | Permanent
About Goodbyes
Founded in 2015 with five locations across Australia, Goodbyes creates space for intentional secondhand shopping and makes selling your wardrobe feel effortless.
Our love of in-person retail is grounded in the discovery, inspiration and connection that can only be experienced in the real world. Across our stores, you’ll find quality secondhand fashion, from designer and on-trend styles to unique and timeless pieces.We’re looking for an experienced Head of Retail to lead our growing resale business and shape the next stage of Goodbyes.
The OpportunityAs Head of Retail, you’ll have the opportunity to influence how Goodbyes grows — from strengthening retail performance and developing leadership capability, to supporting new store openings and building scalable ways of working.You’ll work closely with our CEO and CGO, as well as our tech and marketing team.
Drive retail performanceOwn retail KPIs and performance across all locations, using data and reporting to identify opportunities and solve problems.Set clear expectations, accountability and performance standards for Store Managers.Implement consistent retail processes, standards and ways of working.
Develop impactful leadersLead, coach and develop high-performing Store Managers.Own the retail training framework and ensure Store Managers can effectively develop their teams.Identify capability gaps, succession opportunities and future leaders.
Elevate the customer and store experienceMaintain consistently high standards across customer experience, store presentation and operational execution.Set the standard for the Goodbyes service style, ensuring our teams deliver meaningful experiences.
Support growth and expansionSupport new store openings and expansion initiatives.Develop scalable retail systems, processes and leadership structures.Contribute to broader business strategy and cross-functional growth initiatives.Help build a retail network that becomes increasingly autonomous as Goodbyes grows.
About YouYou’re commercially minded, comfortable working with data and KPIs, and equally passionate about coaching and developing leaders. You’re practical and solutions-focused, with the ability to build systems without creating unnecessary complexity.Most importantly, you’re someone who takes ownership, raises the bar and brings people with you.
What You’ll Bring to GoodbyesYou’re an experienced retail leader with a strong background in multi-site retail management. You thrive in dynamic, evolving environments. Ideally, you’ll bring:3+ years’ experience in multi-site retail, area management, regional management or retail operations.A proven track record of leading and developing Store Managers.Strong commercial, KPI management and analytical skills.Excellent coaching, communication and performance management skills.A practical, systems-oriented approach to problem-solving.An interest in fashion, resale and more intentional ways of shopping.
What Success Looks LikeStore Managers are impactful and autonomous leaders.Retail performance consistently meets or exceeds KPIs.Customers experience a consistent Goodbyes standard across every location.There’s a strong pipeline of future retail leaders.Training, systems and operational processes support continued growth.New locations can be launched successfully and efficiently.
The Details
Employment: Full-time, 5 days per week, permanentLocation: Melbourne, with interstate travelReporting to: CEO & CGODirect reports: Store ManagersSalary: Negotiable based on experienceIncentive: Performance-based bonus, assessed and paid every six months
If you’re an experienced retail leader who wants to build something — and you’re excited by the opportunity to shape the future of resale — we’d love to hear from you.