Client Services Team Coordinator

About Us:   Kiwa Compass Assurance Services is a fast-growing Australian certification business and part of the global Kiwa Group, a leader in Testing, Inspection and Certification services.

We help businesses demonstrate compliance with recognised standards across quality, safety, environmental management, information security and HACCP food safety. Our work supports organisations to manage risk, strengthen their systems and build trust with customers, regulators and supply chains.

Our head office is based in Tingalpa, Brisbane, with teams also located in Sydney, Melbourne, Adelaide and Perth.

Backed by Kiwa’s global network of more than 10,000 professionals across 40+ countries, we combine international expertise with strong local knowledge and a practical, customer-focused approach.

About the Role:  Based in Tingalpa, Brisbane, you will join our client services team in a varied, customer-facing role reporting to the Team Leader. Working alongside our auditors and colleagues across operations, sales and finance, you will play an important role in supporting the successful delivery of certification and training services to our clients and helping us achieve our customer service objectives.

The role is focused on proactively scheduling audits for the audit team by gathering the right information to ensure compliance and customer requirements are met and enabling our auditors to hit their productivity targets.

You will also manage inbound customer enquiries and to assist our clients in understanding our range of products and services.
Your experience plus our training processes will set you up well to be successful in this role.

Key responsibilities include:

• Planning and delivering customer outcomes, scheduling projects and ensuring customers are informed throughout the process.
• Identifying customer needs that can create revenue opportunities.
• Regular customer check-in to ensure customer service is satisfactory.
• Work with our operations, sales and finance teams to coordinate a successful delivery.
• Annual teams calls with clients to help with their future needs 

About You

• You are a confident and professional communicator who is comfortable speaking with everyone from white collar senior managers to blue collar small business owners. 
• You have a strong telephone manner and take pride in providing responsive, helpful customer service.
• You have two to five years’ experience in customer service, administration, scheduling or a similar role.
• Experience using CRM or ERP systems is beneficial but not essential. Familiarity with Zoho would be an advantage, with full training provided.
• You are organised, self-motivated and able to manage competing priorities with minimal supervision.
• Most importantly, you enjoy helping people, following through on commitments and ensuring every detail is taken care of for the client.

Why Join Kiwa Compass Assurance Services

• Salary 65-80k + super 
• Office-based role with some flexibility around start and finish times to help accommodate outside commitments
• Paid Parental Leave
• Join a respected certification body backed by the global Kiwa Group
• Work with a professional and supportive team making an impact across Australian industries
• Kiwa Rewards Program – enjoy discounts on shopping, fuel, travel and a wide range of everyday purchases.
• Access to EAP (Employee Assistance Program)
• Gain exposure to auditing and certification services

If you're looking to build your career in customer service within a professional services environment, we’d love to hear from you.

No recruitment agencies, Thank you.