Internal Sales

About the role
Nordon Cylinders is looking for two Internal Sales Representatives to join our Brendale team. If you love the phone, love following up, and genuinely enjoy making customers feel like a priority, this is a role where that pays off, through branch sales and GP targets you'll help drive.You'll be a primary point of contact for our customers day-to-day, working closely with our BDMs and Sales Manager to prepare and progress quotations, expedite orders, and solve product problems. It's a proactive role, not a reactive one – we are looking for people who chase the follow-up, not wait for it.No hydraulics background? If you've got a solid technical, mechanical, trade, or engineering-adjacent foundation, or you've thrived in technical B2B internal sales before, we'll teach you cylinders.
What you'll do
Own the day-to-day customer relationship – proactive follow-ups, order check-ins, and genuinely helpful serviceHandle inbound enquiries and drive them to a resolution, not just a responseSupport BDMs and the Sales Manager in preparing quotations for review and approvalHelp customers select the right product using growing knowledge of cylinders, hydraulics, and our rangeMonitor and expedite back orders, keeping customers informed on ETAsGenerate sales orders, purchase orders, invoices, and shipping documentation accuratelyQualify inbound leads and hand off strong opportunities to the external sales team
What we're looking for
A customer-first mindset – you'd rather solve a problem than just log a ticketNaturally proactive in following upHydraulics/cylinders experience is an advantage, but strong candidates from mechanical, technical, trade, or related B2B internal sales backgrounds are encouraged to applyConfident on the phone and in writingComfortable with ERP systems and Microsoft Office, or a fast learner with techGenuine attention to detail on quotes, orders, and documentation
Why Nordon
Real stability: 50+ years in business, manufacturing ~30,000 cylinders a year from one of the most modern facilities in the country – proudly Australian-ownedActual career progression: we promote from within, and back it with technical upskilling through our Technical Services GroupLife outside work matters here: 8 weeks paid parental leave (1 week secondary carer), Fitness Passport membership, salary packaging and novated leasingA safety-first, inclusive culture: our "Home Safely Every Day" program and Women's Lead Network reflect how we operate day to day