Patient Experience Consultant

About Health Partners

We’re more than just your health partner. As a proud South Aussie not-for-profit, we’ve had our member’s backs (and eyes, and teeth) for over 85 years. This means we know health and wellbeing looks different for everyone, and it’s why we’re on a mission to create a better state of health for our over 95,000 members and the local community we call home.

As a member-owned fund, we’re guided by doing what’s right for our members, our people and the broader community. To be a Health Partners member means you’re part of something pretty special – we’re your truly local, value giving, member satisfying partner.

About the role

If you’re passionate about making an impact to our members and patients, we have an exciting opening for a Patient Experience Consultant to work across our Health Services appointment centre based at Pirie Street.

Key responsibilities

• Act as a first point of contact for all customer enquiries in a professional manner
• Schedule and manage appointments across dental and optical services
• Process transaction payments and basic billing accurately and efficiently
• Resolve customer concerns and complaints with empathy and a solutions-focused approach
• Maintain accurate records and ensure patient confidentiality at all times
• Collaborate with clinical and administrative teams to ensure seamless patient journeys 

About you

If you’re experienced in customer service and administration with a passion for health then we want to hear from you!

• Previous experience in a call centre or customer service role in a healthcare setting
• Comfortable working with appointments and billing systems.
• Excellent verbal and written communication skills
• Ability to manage high call volumes and remain calm under pressure
• Strong problem solving skills and high attention to detail
• Proactive mindset with a commitment to continuous improvement

 What’s on offer?

To be part of our local team means your part of something pretty special. You’ll be working with a diverse range of people who are committed to doing things Side by Side. Head to http://careers.healthpartners.com.au/ to find out more about life at Health Partners and Side by Side, our employee value proposition. 

Working for us means you can also access our generous employee benefits, including:

• Paid parental leave
• Allowance on your private health insurance premium
• Discounted sunglasses
• Access to internal and external learning
• Volunteer days to work with our partner charities
• Access to our Employee Assistance Program for you and your family
• Access to discounted gym memberships and wellbeing programs.

You must be an Australian citizen or permanent resident at the time of submitting your application and hold a current satisfactory National Police Clearance (within 3 months) and Working with Childrens Check or be willing to obtain prior to commencement. 

Are you interested? Apply today!

Send through your application. We’ll screen applications as they’re received, so be sure to get in fast.

We appreciate the time and effort it takes to prepare and submit your application with us. This is why we’re a Circle Back Initiative employer, committed to reviewing and responding to every candidate.

If this role isn’t quite right for you, but you’ve got the skills, experience or energy to elevate our team, check out our website for all current vacancies and register for our talent pool.