Front Door Controller

You will have the opportunity to work with the Front Office Team which consists of approximately 60 colleagues. This is an exciting opportunity for you to grow your hotel skill set in order to build a career with-in The Langham, shall you be determined and dedicated.

 

Your responsibilities will include:

Assist guests entering and departing the hotel and attend to all needs including luggage, directions, queries or recommendations on the local area

 

• Receive, monitor and manage requests from all areas of the hotel 

   

   

• Prioritise tasks, and delegate duties to the Bell team

   

   

• Co-ordinate group arrivals & departures and direct team accordingly.

   

   

• Keep oneself and the bell team abreast of all relevant information within the hotel. Seek out and communicate key information to the Bell team to enhance product knowledge eg: F&B Promotions, Group and VIP arrivals. 

   

   

• Communicate effectively with the team through leading regular briefings and team meetings, involving the team in other Front Office driven meetings. 

   

   

• Ensure consistency of training by establishing a core training team, creating and maintaining    and guidelines, maintaining a training manual, and certifying Bell Desk colleagues in a timely manner.

   

   

• Liaise with couriers; accepting and dispensing parcels and work with the Security manager in maintaining an effective tracking system for all items arriving via the bell desk.

   

   

• Work with the security department to ensure the safety and security of both staff and guests alike at the hotel entrance area.

   

   

Monitoring of the Porte Cochere (Driveway) and direct staff accordingly

 

 

For this role, your attributes will be inclusive of the following:

 

• Have a strong work ethic

   

   

• Be very efficient and work well under pressure in a fast paced environment

   

   

• Proven organisational & time management skills

   

   

• Excellent communication and interpersonal skills

   

   

• Acceptable to shift work – morning / afternoon / night shifts rotating over 7 days

   

   

• Must hold a current full manual Australian drivers license (probationary drivers licenses will not be accepted) or International Driver's Licence (manual)

   

   

 

This role requires colleagues to work in an active work environment, where manual handling tasks will be required.

 

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, complimentary staff meals, and opportunities to learn new skills and grow your career. You'll join a team passionate about 'Knowing our Guests and Building Great Memories'.

This role has opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure growth of the department!

 

HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.