NDIS Operations Manager – Part Time

About Us

Hand & Home Disability Services is a family-owned business built on strong values and a genuine commitment to our team. We provide a broad range of NDIS supports — including Supported Independent Living (SIL), Medium Term Accommodation (MTA), and Short Term Accommodation (STA) — across Sydney's Inner West, Eastern Suburbs, and Sutherland. As we continue to grow, we need extra support to scale our operations while continuing to deliver the high-quality, personalised service we're proud of.

Role Description

Reporting directly to our Managing Directors, the Operations Manager will own day-to-day compliance, staff administration, participant support processes, and operational systems — freeing our leadership team to focus on strategy and growth. This is a hands-on role with genuine influence over how the business runs: you won't just be following a playbook, you'll be helping write it.

Key Responsibilities

• Compliance & risk management — track NDIS Worker Screening, WWCC, training and qualification compliance; maintain registers and prepare audit-ready documentation for NDIS reviews

• Staff onboarding & administration — manage end-to-end onboarding, systems access, and staff records across Vertex360 and Google Workspace

• Participant & intake administration — support new participant onboarding, funding tracking, referrals, and review scheduling

• Reporting & stakeholder communication — prepare monthly case note reports for Support Coordinators and families, and respond to enquiries

• Operational systems — manage staff rosters, own key registers (incidents, complaints, training, restrictive practices) and refine SOPs

Key Requirements

• Experience in administration, compliance, or operations within disability, aged care, healthcare, or another regulated sector

• Demonstrated ability to manage multiple compliance requirements and maintain accurate records

• Experience preparing reports for external stakeholders (coordinators, families, or regulators)

• Strong proficiency with Microsoft Office and Google Workspace; confident picking up new systems

• Ability to work independently and communicate clearly with leadership and external parties

• Understanding of NDIS standards, Aged Care regulations, or similar compliance frameworks (or a strong willingness to learn)

• Experience with NDIS audit compliance processes
  

Why Join Us

• Direct access to and mentorship from our Managing Directors — this isn't a role buried in a large hierarchy

• Real ownership over the systems and processes you build

• Genuine flexibility: hybrid work, negotiable hours (typically ~30/week)

• Superannuation and professional development support