Health Information Service Clerk

John Flynn Private Hospital is a 354-bed acute care hospital located at Tugun on the southern Gold Coast, just minutes from Gold Coast Airport. Serving the Gold Coast, Tweed Coast and Northern Rivers, the hospital provides comprehensive services including emergency care, cardiac, surgical, cancer, medical, maternity, paediatric, renal, rehabilitation and day surgery services.

The campus includes the main hospital, specialist medical suites, John Flynn Cancer Centre, radiotherapy, radiology, pathology and pharmacy. Set in a peaceful hilltop location with ocean and rural views, John Flynn provides a welcoming environment focused on quality patient care and recovery.

The Hospital is owned and operated by Ramsay Health Care. Ramsay provides high-quality healthcare to millions of people each year through a network of hospitals, clinics and services in Australia, Europe and the United Kingdom. 

John Flynn Private Hospital is now hiring!

Join the Health Information Services team at John Flynn Private Hospital as a Part-Time Health Information Services Clerk.

In this role, you will provide accurate and efficient administrative support in the management of patient medical records and health information. You will be responsible for locating, retrieving, processing, tracking and maintaining medical records while ensuring information is handled with a high level of accuracy, confidentiality and privacy.

Working closely with clinical and administrative teams, you will contribute to the efficient management of health information and support quality improvement activities within the department.

About You

You are an organised and detail-oriented individual with strong administrative skills and a commitment to accuracy and confidentiality.

You are comfortable working with computer systems and managing information and documentation in a busy environment. You have excellent communication skills, a professional approach and the ability to work both independently and as part of a team.

Key Responsibilities

• Compile and process medical records for discharged patients as required.
• Seek, locate and retrieve medical records for patients, clinical needs, quality activities and other authorised requests.
• Accurately track medical records in and out of the department.
• Answer and action internal and external customer enquiries in a polite, timely and efficient manner.
• Maintain a high level of confidentiality and privacy when handling patient information.
• Follow up outstanding medical record deficiencies, including discharge summaries and pathology results.
• Perform discharge procedures in accordance with departmental policies and procedures.
• Perform efficient scanning and filing of appropriate medical documentation.
• Assist with the culling, archiving and secure storage of medical records in a timely and methodical manner.
• Maintain the hospital's archive register as required.
• Maintain the Medical Records Forms Register.
• Supply medical record forms to hospital departments as requested.
• Assist with quality improvement activities within the Health Information Services department.
• Maintain accurate records and documentation in accordance with departmental requirements.
• Comply with all relevant hospital and departmental policies, procedures and privacy requirements.
• Work collaboratively with clinical and administrative teams to support the efficient management of health information.

You Will Also Bring

• Previous administrative experience, preferably within a healthcare or hospital environment.
• Experience working with medical records or health information is highly regarded.
• Strong attention to detail and a high level of accuracy.
• Excellent organisational and time management skills.
• Strong computer and keyboard skills.
• Ability to efficiently locate, retrieve, process and maintain records.
• Excellent written and verbal communication skills.
• Ability to respond to internal and external enquiries in a professional and timely manner.
• Strong understanding of confidentiality and privacy requirements.
• Ability to work methodically and manage competing priorities.
• Ability to work effectively both independently and as part of a team.
• A reliable, professional and customer-focused approach.
• Willingness to learn and follow Health Information Services policies and procedures.

What’s in it for You:

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.

• Must provide or complete a National Police Check conducted within the previous 12 months.
• According to the role, Ramsay may require proof of immunisation against infectious diseases. 

Apply:

Ready to feel cared for while you care for others? Apply today and join us at John Flynn Private Hospital. All applications must be lodged online.

Applications close: 7th September 2026 

Reference number: JR115420 

Please Note:

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.

Applications made by recruitment agencies will not be considered.