Customer Support Technician

CabMaster Software is a market leader in providing design & manufacturing solutions for the cabinet making industry. We’re expanding into new territories, so we’re looking for a new addition to our customer support team.

This role is a fast-paced position in IT to support our customers in their day-to-day use of our software, both onsite and online.

Daily tasks as a team member of CabMaster Customer Support include:

• Assisting our customers with their software questions

• Receiving and making phone calls to customers

• Running 1-on-1 training sessions with customers onsite and online

• Logging software bugs for our development team

• Liaising with management, accounts and sales teams

Our ideal candidate is either an IT graduate with an interest in building physical things, or a tradesperson with an interest in software/IT. Your application will be strengthened by the following skills:

• Great critical thinking and problem-solving skills

• Clear communication via phone and email

• Can keep a cool demeanour and respectfully use de-escalation tactics

• Outside-the-box thinking

• Strong work ethic

What we can offer you:

• Work as part of our supportive team in Australia

• Start-up and ongoing staff training

• Opportunities for growth and promotion, especially into management and development

• Local and international travel

Training will be provided. Tertiary students coming to the end of their studies and graduates are highly recommended to apply.

Please submit your application via SEEK.

For more information on CabMaster Software, please visit our website www.cabmastersoftware.com.au.