Internal Sales and Technical Services Officer

More info in careers tab on websiteThe RoleDue to the continued growth of our business, JJ Secuwatch have an outstanding career opportunity for a highly motivated team player as an Internal Sales at both of VIC/NSW branches
Duties & ResponsibilitiesReporting directly to the VIC State Manager, you will be responsible for:- Being the first point of contact for the branch, including serving customers over the trade counter- Answering incoming calls- Processing customer orders via the counter, phone and email requests- Providing quotations based on customer specifications and needs- Liaising with customers via phone and email to assist in answering queries regarding products, pricing, orders, stock, delivery and account queries- Building relationships and rapport with customers- Cross-selling and up-selling products to customers- Learning and continually developing product knowledge for JJ Secuwatch's range of access control, security systems and CCTV surveillance- Conducting demonstrations and providing technical insight into products to assist with the sales process- Assisting with the returns and backorder processes- Assisting with general branch support, administration and general ah-hoc- Supporting the external sales team and managementSkills, Knowledge & AbilitiesAn interest in technology- Technically savvy with a knowledge of IP technologies- Excellent communication skills, both written and verbal- Confidence in dealing with customers and the ability to form strong relationships- A positive can-do attitude, willingness to learn and dedication- Proficient computer skills and ability to learn new programs- Commitment to the highest level of customer service- Strong attention to detail- Ability to work both autonomously and as a team