Network Monitoring Officer

About the team

Located in our Infrastructure Network Operations department, the Network Monitoring team are responsible for the 24/7 monitoring, operation and management of the active assets associated within the water, sewer, and recycled water networks.

We are pivotal in monitoring all active assets 24/7 but also oversees the operation of the passive assets, including 3,500km of water mains and 3,500km of sewerage mains to provide safe drinking water supplies and sewerage collection.

About the role 

The Network Monitoring Officer monitors and maintains the day of operations of the City’s water, sewer and recycled water networks and provides support to respond to the needs of internal and external customers by processing data and service requests to assist Infrastructure Gold Coast crews and the general public.

You will participate in a 24/7 rotation operational roster.

We’re looking for people who have: 

• Highly developed interpersonal skills, with experience interacting with the public/external stakeholders.
• Ability to prioritise problems, think laterally, gather and analyse information to identify symptoms and causes, and engage the correct people to deliver the appropriate service to the residents of the City.
• Work under pressure to determine the best course of action when assets fail or residents report problems.
• Deliver a high quality of service to internal and external customers and reacts responsively to customer expectations.
• Reliable and self-motivated as a rotational shift worker.
• Ability to learn and adapt to a variety of systems and emerging technologies.  
• Knowledge and experience in the water and sewerage industry, along with SCADA control systems advantageous
• 24/7 Operation Centre/Control Room experience within the water and sewerage industry or a similar process-driven industry advantageous
• Drivers Licence (C class)

Be part of shaping the Gold Coast’s future 

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.  

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:   

• Personal and professional development courses 

• Access to 350+ fitness facilities through Fitness Passport  

• 4 free confidential counselling sessions a year for you or an immediate family member 

• 1 free nutritionist and financial advice session per year 

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.  

How to applyTo submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person   Tiffen Roberts

Contact Email      *********@goldcoast.qld.gov.au  

Closing Date        Monday 14th September 2026/11:59pm AEDT   

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.  

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.