Account Director | International

Company Description

Discover Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.

At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.

Inspiration, Recognition & Reward

As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.

Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a leader within a culture that celebrates excellence, individuality and ambition.

Job Description

Bonjour! At Sofitel, every client relationship is an opportunity to create meaningful connections, drive commercial success and showcase an unforgettable luxury experience. Reporting to the Director of Sales, you will play a key role in driving international business across Groups, MICE, Corporate and Inbound markets.

Working closely with our Commercial team and Accor’s National and Global Sales teams, you will proactively identify new opportunities, build strong relationships with key clients and drive revenue and market share for Sofitel Sydney Darling Harbour. With your natural warmth, commercial acumen and relationship-building skills, you will represent the hotel with professionalism and ensure every interaction reflects the distinctive elegance and French hospitality of Sofitel.

You will take ownership of key accounts and lead proactive sales activity through client meetings, sales calls, trade shows, sales trips and industry events. Working closely with Revenue Management, Reservations and Operations, you will maximise commercial opportunities while ensuring a seamless transition from securing business through to delivery. You will also identify opportunities to cross-sell and up-sell the hotel’s accommodation, restaurants, spa and other facilities, while ensuring client enquiries and leads are followed up promptly.

Beyond sales, you will contribute to the hotel’s overall commercial strategy by monitoring market trends, competitor activity and business opportunities. Through strong account management, collaboration and a commitment to the Heartist attitude, you will help position Sofitel Sydney Darling Harbour as a world-class leader in luxury experiences. Your ability to understand our clients, anticipate their needs and develop long-term partnerships will be key to growing business and achieving the hotel’s revenue and market share objectives.

As an ambassador of the Sofitel luxury brand, you will deliver warm, personalised and professional service while identifying opportunities to cross-sell and upsell the hotel’s products and experiences. You will bring a genuine passion for luxury hospitality, strong communication skills and cultural awareness.

Qualifications

About You

As a valued member of our Commercial team, you will have past experience in driving business growth across key market segments, including Groups, MICE, Corporate and Inbound. You will have built strong relationships with your clients and partners. And have the ability to identify new opportunities and contribute to positioning Sofitel Sydney Darling Harbour as a world-class luxury hotel.

You are a proactive and commercially driven sales professional with a strong understanding of international markets and a proven ability to develop high-value client relationships. You will generate new leads, secure business, grow key accounts and maximise market share across your allocated segments.

Confident, strategic and relationship-focused, you will work closely with the all commerical team members, hotel departments and Global Sales teams to identify and convert opportunities.

Highly organised and commercially astute, you will manage key accounts, maintain accurate client and sales records, respond to enquiries within 24 hours and develop effective sales call and follow-up strategies. Your understanding of market trends, competitor activity and client needs will help identify opportunities, strengthen account performance and support revenue growth.

Flexible, commercially focused and results-driven, you thrive in a dynamic environment and are confident representing Sofitel Sydney Darling Harbour internationally. With strong business acumen and a passion for relationships that drive results, you will contribute to the hotel’s continued growth and success.

If you are passionate about sales, luxury hospitality and meaningful business relationships, we would love to hear from you!

Additional Information

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.