Tournament Services Coordinator

Tournament Services Coordinator

Sydney Olympic Park | Hybrid Working

Full-Time Fixed-Term Contract to September 2027

The Netball World Cup Sydney 2027 is seeking a highly organised and proactive Tournament Services Coordinator to support the planning and delivery of accommodation, transport, visa services, hospitality, and operational readiness for teams, officials, VIPs, and guests.

About the role

Reporting to the Tournament Services Manager, you will play a critical role both behind the scenes and on the ground, ensuring tournament services are delivered seamlessly from planning through to event-time operations.

Visa Coordination

• Work with government partners to identify appropriate visa pathways for various stakeholder groups.
• Prepare clear visa communications and guidance materials for Teams, Match Officials, and VIPs.

Accommodation Coordination

• Liaise with the Accommodation team and assist in gathering and reviewing hotel requirements from competing Teams and key stakeholder groups.
• Assist in creating Site Operating Plans, and back-of-house operational workflows for official tournament hotels, as part of operational Readiness and alignment on service levels.
• Facilitate site visits and handle last-minute rooming or operational adjustments smoothly.

 Transport & Airport Coordination

• Coordinate ground transport movements for Teams, Officials, and VIPs across official locations.
• Assist the Transport Manager in creating vehicle schedules, driver allocations, and dispatch plans.
• Support the setting up of airport Arrivals & Departures operations, including facilitation of Meet & Greet for multiple client groups.

 Documentation & Operational Support

• Support the Tournament Services Manager in monitoring project plans, risks, issues, and milestones across functional areas.
• Develop and maintain key operational documentation, including Functional Area Operating Plans (FAOPs), policies, and checklists.
• Contribute to Transport Management Plans, procedures, route mapping, and fleet tracking.
• Deliver hands-on operational support across all service areas during the tournament period to ensure seamless daily execution, supporting issue resolution for clients and volunteers.

 Workforce & Volunteer Support

• Coordinate Tournament Services workforce and volunteer requirements based on daily operational needs.
• Lead the development and delivery of functional training materials and briefing packs for tournament staff and volunteers.
• Manage shift rosters, task delegation, team wellbeing, and deliver briefings/debriefs for on-site teams.

About you

• 2+ years in major event operations, sports administration, or project coordination with combined planning and on-ground delivery experience.
• Demonstrated experience in back-of-house event logistics (accommodation & transport), and multi-stakeholder service delivery under tight deadlines.
• Strong track record preparing operational documentation, FAOPs, schedules, and briefings with exceptional attention to detail.
• Excellent communication and interpersonal skills, with the ability to quickly build effective relationships and collaborate with a diverse range of stakeholders.
• Knowledge of how sporting Teams operate is advantageous
• Advanced proficiency in MS Office (Teams, Excel, Word, PowerPoint)
• Ability to thrive in a fast-paced, high-profile event environment

Applications Close – 7 September 2026

• Join us and play a key role in delivering a world-class global sporting event.
• Submit your current CV and a cover letter outlining your relevant experience and why you are excited to join the Netball World Cup Sydney 2027 team.
• Applicants must have full working rights in Australia to be considered for this role. Sponsorship is not available.
• A valid Working with Children Check (NSW) is required.

Additional Information

The NWC2027 LOC is proud to be an inclusive, values‑led culture organisation that is committed to diversity, equity, inclusion, wellbeing and creating a psychologically safe workplace. We encourage applications from people of all backgrounds.

This is a full-time role, based at Sydney Olympic Park, on a fixed-term basis through to September 2027. Given the unique nature of the sports industry, and the domestic & global reach of our organisation, travelling and working outside of LOC HQ and traditional office hours may be required from time to time.

Our teams work flexibly, and we encourage the successful applicant to discuss flexible working options with their new Manager. We reserve the right to shortlist and interview suitable candidates as they are identified, so if this sounds like you, please don’t delay your application. We do not take for granted the high volume of applications we receive, but please be aware this means we are only able to contact shortlisted candidates. Our recruitment process consists of a phone screening, two rounds of interviews, along with professional reference checks, and we’ll be here to guide you through the entire process!