Porting Manager

This role oversees local number portability ensuring customers can move their telephone numbers seamlessly and efficiently. Success in this role directly impacts customer retention, service delivery performance, regulatory compliance, and the company's reputation as a trusted wholesale telecommunications provider.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. 

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie? 

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values: 

• Don't be ordinary, be awesome

• Think BIG

• No bullsh*t

• Be good to people

• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off our Mobile services 

• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

• Celebrating you! With monthly rewards and recognition

• Internal training and resources for you to continue to learn, grow and achieve your career goals

• Yearly allowance for amazing Aussie merch

• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

Team Leadership
• Lead, coach, and develop a team of Team Leaders and Porting Consultants.
• Create a high-performance culture focused on accountability, customer outcomes and continuous improvement.
• Facilitate successful cross training of staff members across all brands and systems to leverage scale of the team across all Symbio wholesale products
• Drive employee engagement and wellbeing initiatives that support team performance and retention.
• Manage workforce planning to ensure appropriate capacity and capability to meet business demand.

Porting Operations
• Lead the day-to-day management of number porting activities.
• Manage complex, high-value, bulk, and enterprise porting projects.
• Monitor porting volumes, workload distribution, and service levels.
• Oversee escalation management and resolution of porting issues.
• Develop and maintain strong relationships with carriers, regulators, and industry stakeholders.
• Act as the primary escalation point for carrier-related porting matters.
• Monitor carrier performance and identify opportunities for operational improvements.
• Optimise porting operations on all aspects to provide a class leading porting services to our customers

Customer Experience & Stakeholder Management
• Ensure a seamless and positive porting experience for wholesale partners and customers.
• Manage escalations involving failed, delayed, or disputed ports.
• Collaborate with Account Management, Customer Success, and Provisioning teams to improve service delivery.
• Implement proactive communication processes for customers during porting projects.

Process Improvement
• Identify opportunities to streamline and automate porting processes.
• Analyse operational metrics and implement efficiency improvements.
• Develop reporting dashboards and operational insights.
• Drive continuous improvement programs across provisioning and porting functions.

Governance, Risk & Compliance
• Ensure adherence to telecommunications industry regulations, contractual obligations and internal policies.
• Identify and manage operational risks impacting service delivery.
• Ensure accurate documentation of provisioning processes and procedures.

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au

Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!