Loyalty & Activation Manager

About the RoleAs Loyalty & Activation Manager, you'll own Auto One's loyalty program end-to-end across our national store network and online, from member journey design and rewards mechanics through to commercial performance, store activations and network training. We're looking for someone who can grow the program over time, manage supplier and partner relationships in ways that genuinely benefit members, and move confidently between strategy, commercial reporting and store-level training. You'll be backed by senior marketing leadership who provide strategic support so you can focus on delivery, activation and growth.
What You'll OwnLoyalty program strategy, roadmap, rewards mechanics and ongoing program growth opportunitiesDriving awareness of Loyalty across customers and the store networkCommercial model, reporting and dashboards for program performance and ROIStore rollouts, in-store activations, events and training across our retail and franchise store networkMember experience and support, resolving queries and addressing friction pointsLoyalty campaign strategy and briefs, working closely with the broader marketing teamNPS, CSAT and store feedback for continuous improvementManaging relationships with the loyalty platform provider and reward and supplier partners
What You'll BringDemonstrated experience managing a loyalty program end-to-end: strategy, operations and commercial performanceA track record of growing or scaling a loyalty, membership or customer engagement programStrong commercial acumen and financial modelling skillsExperience coordinating store or network activations, events and training programsExperience managing supplier, platform or reward partner relationships to deliver value for membersComfortable working independently across a broad remit5+ years in loyalty program management, retention or customer engagement, ideally within retail or a store network environment
About Auto OneAuto One is a nationally recognised leader in the auto parts and accessories aftermarket across retail and trade. With 90+ locations across Australia, we support independent stores and internal teams nationwide. We're genuine automotive enthusiasts with a passion for cars and the people who drive them. Here, your drive will be matched by our commitment to your growth.
RequirementsAuthorised to work in Australia (no visa sponsorship available)Hybrid working from our Castle Hill location
Cover LetterBriefly walk us through a loyalty program you've managed end-to-end: what was the goal, how did you measure success, and what are you most proud ofYour experience coordinating activations or training across a store networkWhat draws you to this role at Auto One?