NDIS Intake and Administration Worker

More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive.  

The Team & Role 

The NDIS Intake & Administration Officer plays a critical role within Bayside Health (Peninsula) NDIS Service.

They are responsible for processing NDIS service referrals and the day-to-day financial activities relating to NDIS, including maintenance of NDIS client register, service agreements, portal bookings, processing NDIS claims, invoices and debt recovery.

The successful applicant will demonstrate a genuine commitment to high quality outcomes for NDIS participants, carers and the organisation with a focus on continuous process improvement.

To be successful in the position, the candidate must be able to demonstrate the ability to meet each of the selection criteria outlined below. This is a fast-paced role, which requires a high level of attention to detail.

Key Responsibilities

•  Be the first point of contact for NDIS participants with an approved plan wanting to discuss available services
• Conduct initial needs identification with the specific purpose of clarifying the clients' needs, eligibility and priority for all service referrals
• Maintain waitlist for NDIS services across NDIS program                                                                            
• Information management including document storage, data entry, development and distribution of information and resources
• Assisting clinical staff with administration tasks including development and management of Service Agreements
• Work with all key stakeholders (Team Leader, Clinicians, Participants and/or Nominees, Plan Managers, NDIA) to resolve / troubleshoot issues
• Complete all aspects of the accounts receivable function
• Follow up all outstanding debt greater than 14 days
• Identify and implement NDIS intake and administration process improvement strategies