Service Area Manager, Residential Aged Care (RAC)

At Aspire4Life, we're shaping communities with purpose and impact. That means empowering our people and community to be independent, connected and thriving. As a purpose driven team, our values represent how we operate, and the people we choose to represent our brand.

We have an exciting opportunity for a Service Area Manager - Residential Aged Care (RAC) to join our team in Hume, VIC, Gippsland, VIC or New England, NSW region on a full-time permanent basis. As a Service Area Manager, you will provide leadership, supervision, support and mentoring to the RAC Funding Assessment workforce, ensuring the effective implementation and operational delivery within the Residential Aged Care Assessment service and in accordance with Aspire4Life's values, quality frameworks, and applicable legislative obligations.

The Benefits:

• Up to $4,000 sign-On Bonus if you hold your Clinical Aged Care Needs Assessor Certificate and/or Clinical Assessment Delegate Certificate*
• Non-for-profit Salary Packaging (up to the value of $15,900 per annum) Meal and Entertainment packaging (up to the value of $2,650 per annum)
• Private Health Insurance Discount (Medibank)
• An Employee Reward & Recognition Program, saving you up to $4,000 per annum across hundreds of retailers
• Employee Assistance Program (EAP)
• Training, development and subsidised qualification Programs
• Extensive leave policy including up to 9 weeks Paid Parental Leave, Study Leave, Cultural Leave, and NAIDOC Leave (for eligible employees)
• 17.5% annual leave loading
• Technology/equipment provided as required
• New Employee Referral Programs

The role:

• Lead by example, embodying the values and positively driving strategic transformation.
• Oversee the day-to-day management of the RAC Funding Assessment workforce, including workforce planning, quality assurance, performance management & monitoring, and service delivery.
• Lead the review and enhancement of quality management systems and processes.
• Collaborate with our leaders and support teams to develop reports, interpret, and analyse data, categorise risk, develop, and implement sustainable corrective actions.
• Create strong regional networks of internal and external stakeholders.
• Complete all external and internal reporting requirements.
• Motivate, support, and develop RAC Funding Assessment workforce.

About you:

• Previous experience in people management and leadership (ideally managing remote teams)
• Experience supporting a mobile case management, care planning or assessment service workforce.
• Previous experience working in an aged and/or community care setting with a demonstrated understanding and ability to maintain knowledge of relevant legislation.
• Experience working towards and achieving contractual KPI and quality outcomes.
• Excellent communication skills (written and verbal) and the ability to build positive relationships.
• High-level computer skills (Windows and Microsoft Office) with the ability to problem solve system interruptions with ease.

What to bring?

• Tertiary qualified Registered Nurse, Occupational Therapist, Physiotherapist with current AHPRA Registration.
• 5+ years of Strategic and Operational Leadership experience.
• Unrestricted Australian driver's licence.
• Evidence of an influenza vaccination for the most current influenza season (and ongoing as and when available and directed).
• Tertiary qualifications in Leadership, Business Management, Frontline Management (or similar) is desirable.

Cultural & Community Support:

At Aspire4Life, we understand that transitioning into a corporate environment can be a big step. That's why we offer:

• A workplace that respects your cultural obligations and commitments and works with you to support you in the best way we can.
• Employee Support Networks, including Yarn'n Circle for our First Nations employees and Pride Network for our LGBTIQ+ employees.
• Support from First Nations Mentors.
• A recruitment process that supports applicants from diverse backgrounds - if you'd like to discuss your application before submitting, please contact our Talent Acquisition team on ••••@Aspire4life.com.au

About Us:

Aspire4Life acknowledges and pays respect to the Traditional Custodians of the land on which we work.

Aspire4Life is an inclusive employer and encourages applications from people of all backgrounds, including First Nations Peoples, people from Cultural and Linguistically Diverse backgrounds and people with disability. If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact Natalie Kleidon on0499 742 347.

If you're ready to bring your enthusiasm and experience to a role that matters. Apply Now!

Please note: All successful applicants will be required to undertake a Nationally Coordinated Criminal History Check and provide evidence of your right to work in Australia.

Applications will be reviewed as received - so please do not delay in sending your interest through.