Specialist Clinic Manager for Busy Inner Sydney Practice

Are you an experienced and energetic professional with a passion for delivering outstanding patient care? We're seeking a Specialist Practice Manager to lead and inspire our team while overseeing key practice operations in a fast-paced inner Sydney specialist clinic supporting specialists across a range of disciplines.

About Us:
College Street Specialists, part of Holdsworth House Medical Group, is a multidisciplinary specialist clinic bringing together Medical Specialists, Allied Health professionals, Psychologists, and Psychiatrists, along with Nurses and a dedicated support team, all focused on delivering exceptional care to our patients. We proudly serve a diverse community, including a strong LGBTQI+ population among both staff and patients, so fostering a welcoming and inclusive environment is essential.

About the Role:

This is a hands-on leadership role that involves both front desk oversight, and off-desk management responsibilities to ensure smooth practice operations across a large and varied specialist team. You will be responsible for:

Reception & Team Leadership:

• Leading, mentoring, and managing a team of reception and administrative staff supporting a diverse panel of specialists, allied health professionals, psychologists, and psychiatrists.

• Providing hands-on support at the front desk as needed to assist with patient inquiries, bookings, and daily operations.

• Managing rosters, staff training, and performance reviews.

• Overseeing daily reception workflows across multiple specialist calendars to ensure a seamless patient experience.

• Liaising closely with specialists across different disciplines, understanding their varied practice preferences and requirements, to ensure smooth day-to-day coordination.
  

Clinic Management:

• Overseeing practice accreditation and ensuring compliance with industry standards.

• Managing Medicare, MBS item numbers, and billing across a range of specialty types (including medical specialist, allied health, psychology, and psychiatry billing) to ensure accurate invoicing and compliance.

• Coordinating with specialists, allied health professionals, nurses, and administrative staff across the clinic to optimise workflows.

• Managing policies and procedures to ensure the practice meets all legal, regulatory, and accreditation requirements.

• Identifying and implementing process improvements to enhance efficiency and patient care across a large, multidisciplinary specialist group.

• Handling HR functions, including recruitment and onboarding of new staff.

• Working collaboratively with the broader Holdsworth House Medical Group to align with group-wide policies, systems, and standards.
  

What We're Looking For:

To excel in this role, you'll need:
✔ Proven experience in specialist medical reception, practice management, or leadership, ideally within a multidisciplinary clinic environment.
✔ Essential: experience working with and supporting a variety of specialists, including medical specialists, allied health professionals, psychologists, and psychiatrists.
✔ Advanced proficiency in Best Practice medical software (essential).
✔ Deep knowledge of Medicare, MBS item numbers, and billing practices across different specialty types (essential).
✔ Strong leadership skills with the ability to motivate and manage a diverse team.
✔ Excellent communication and interpersonal skills, with the ability to work effectively with practitioners from a range of disciplines and varied needs.
✔ A proactive and solutions-focused approach to problem-solving.
✔ Strong organisational and multitasking abilities, with the ability to manage competing priorities across a busy multidisciplinary environment.

What We Offer:

• A supportive and professional work environment, backed by the resources of the wider Holdsworth House Medical Group.

• Competitive remuneration based on experience.

• Opportunities for professional development and career growth.

• Convenient inner Sydney location with public transport access.
  

How to Apply:
If you're ready to take the next step in your career and join our dynamic team, we'd love to hear from you! Please submit your resume and a cover letter outlining your experience and suitability for the role.