Restoration Technician

The Role

Operating from our Murarrie office, this role supports residential and commercial restoration projects across Brisbane and surrounding areas. You will attend properties affected by water, fire, mould and other forms of damage, conduct site assessments, complete mitigation and restoration works, and install and monitor specialist equipment, and maintaining clear communication with customers to ensure they feel supported and informed at every stage of the restoration journey.

Reporting to the Delivery Manager, the role is primarily field based and combines practical site work with equipment management, site safety and accurate job documentation. It would suit an experienced Restoration Technician or someone with relevant practical experience and a genuine interest in developing a career within the insurance building and restoration industry.

While most work is local, the role includes participation in an evenly shared on-call roster, typically once every six weeks, covering after business hours and one weekend. There may also be opportunities to support the wider Restorx team during major weather and catastrophe events throughout Queensland, the Northern Territory, Australia and New Zealand.

Full training and industry courses are provided, with support from experienced leaders as you develop your knowledge across water damage restoration, structural drying, fire and smoke restoration, mould remediation and specialist cleaning. Clearly defined progression pathways will also provide direction for your continued development and advancement within Restorx.

Key Responsibilities

• Attend residential and commercial properties promptly to assess damage and determine the required restoration response

• Complete water extraction, structural drying, fire and smoke restoration, mould remediation, specialist cleaning and other mitigation works

• Install, monitor and remove specialist drying and restoration equipment

• Maintain clear communication with customers, insurers and internal project teams

• Complete site photographs, assessments, damage schedules, authority forms, timesheets and other required documentation

• Identify site hazards, complete risk assessments and follow all Work Health and Safety requirements

• Record equipment and consumables accurately, identify additional damage and escalate changes to the scope of works

• Record equipment, consumables and billable time accurately, identify additional damage and escalate changes to the scope of works

• Maintain company vehicles, tools and equipment in a clean, safe and serviceable condition

The Company

Positioned as one of Australia’s leading insurance builders, Johns Lyng Group delivers high-quality insurance building and restoration services nationwide. Our reputation is built on quality, reliability and exceptional customer outcomes, supported by a high-performance culture.

As part of the broader Johns Lyng Group, Restorx provides specialist property restoration and disaster recovery services. Our teams work closely with customers, insurers and project stakeholders to respond quickly, limit further damage and help return affected properties to a safe condition.

Together, we provide innovative solutions in partnership with communities to enhance their collective resilience. We believe our brand is our people, and our people are our culture.

What’s on Offer

• A competitive salary package aligned with your experience

• The option to choose between a fully maintained company vehicle

• Access to structured systems, clear processes and strong operational support

• Access to a comprehensive Employee Assistance Program

• Genuine opportunities for career progression within a growing national organisation

• Access to exclusive employee benefits, including health, finance and superannuation offers, and a range of retail discounts through our partner network

Could This Be You?

We are looking for a reliable individual who enjoys practical work, communicates clearly and takes pride in providing a high standard of service. To be successful in this role, you will need:

• Previous experience in restoration, remediation or specialist cleaning is advantageous but not essential

• Experience in construction, property maintenance, facilities services or emergency response is also highly regarded

• Availability to participate in the rotating after hours and weekend on-call roster

• A White Card, Blue Card and IICRC Water Restoration Technician certification (or willingness to obtain)

• A practical approach, sound judgement and the ability to work safely

• Strong organisational skills and attention to detail, with confidence using Microsoft Office and a willingness to learn industry-specific systems

• A current driver’s licence

Have a question? Contact Ella Catlow from our Talent Acquisition team via email at ***********@johnslyng.com.au.

Johns Lyng Group is an equal opportunity employer and takes pride in our inclusive and diverse work environment. As a culturally aware business, we strongly encourage applications from Aboriginal and/or Torres Strait Islander people and people of all backgrounds, ages and abilities. We value the unique perspectives that a diverse team brings to our projects and communities.

Please note: The successful candidate must have the right to work in Australia and be prepared to undergo a pre-employment medical examination and criminal background check where required.