Branch Administrator

• Full Time and Fixed Term Full Time/9 Day Fortnight/36 Hours per week
• Salary: From $86,611 plus Superannuation
• Position Brief - Branch Administrator

Support a High-Performing Branch and Enhance City Operations

Are you an organised, detail-oriented administrative professional with a knack for supporting dynamic teams? The City of Gold Coast is seeking a motivated Branch Administrator to provide comprehensive administrative support, helping us deliver high-quality services and enhance the Gold Coast way of life.

Position Summary

As a Branch Administrator, you’ll be supporting a branch, responsible for a broad range of administrative functions. You’ll work closely with the General Manager, Executive Managers, and stakeholders to facilitate efficient operations, ensuring the branch’s reputation for excellence is maintained. Your proactive approach and communication skills will support the day-to-day activities and priorities of the branch and contribute to a positive workplace culture.

About the team and Workplace

You’ll join a collaborative and solutions-focused Business Support unit, reporting to the Supervisor Business Support but working directly with your assigned branch. The environment values adaptability, teamwork, and a customer-centred approach, with the goal of delivering seamless assistance to internal and external stakeholders.

• Provide comprehensive administrative support to a branch, including General Manager and Managers.
• Organise meetings and functions, handling logistics, agendas, and follow-up actions.
• Manage enquiries, escalating where appropriate, and enhance customer service through branch knowledge.
• Maintain and update intranet and SharePoint content for the branch.
• Prepare internal communications and documents, ensuring adherence to corporate communication guidelines.
• Raise procurement requests and manage other City system requests (e.g., People Portal).
• Conduct monthly Safety and Wellbeing inspections and update Safety noticeboards.
• Contribute to continuous improvement by collecting information, benchmarking, and supporting change management processes.
• Provide meeting support for Executive Secretariat duties when required.

• Proficiency with Microsoft Office suite (Word, Outlook, Excel, PowerPoint, Teams).
• Excellent written and verbal communication skills, with a professional and customer-focused approach.
• Ability to organise, plan, and execute tasks efficiently and adapt to changing priorities.
• Strong analytical, critical thinking, and research skills.
• Experience in following and developing systems and processes for information management.
• Demonstrated ability to work collaboratively with a range of stakeholders.
• Experience in agenda pack creation and minute taking at an Executive level

• Certificate IV in Business Administration or equivalent knowledge and experience (desirable).
• No mandatory tickets or licences required.

• Flexible work arrangements to support your lifestyle.
• Opportunities for ongoing development and learning in a supportive environment.
• Be part of a team committed to community service and the City’s High-Performance Principles.

How to apply

To apply, please submit your resume and a cover letter (maximum two pages) outlining how your skills, experience, and personal attributes make you the ideal candidate for the Branch Administrator

role. You may also be asked to provide copies of relevant qualifications.

Contact Person Anneliisa Tonisson

Contact Email *********@goldcoast.qld.gov.au

Closing Date Thursday 20 August 2026/11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.