Experienced Medical Administrator

MyGP Hub | Tamworth, NSW

MyGP Hub is seeking an experienced medical receptionist or medical administration professional to join our team across our two Tamworth practices.

This position is intended for someone with demonstrated, recent medical-practice experience who can confidently manage reception, patient administration and billing responsibilities with a high level of accuracy and professionalism.

We operate between 8:00 am and 8:00 pm, Monday to Sunday, across The Hub in West Tamworth and MyGP Hub at Tamworth Square.

About the role

You will work as part of a multidisciplinary team supporting general practitioners, nurses, allied-health professionals and visiting specialists.

Our core systems are:

• Best Practice Premier
• HotDoc
• Tyro

You will be expected to work independently within established procedures, identify when escalation is required and contribute to the accuracy and reliability of our administration systems.

Key responsibilities

The role includes:

• Managing patient arrivals, departures and appointment enquiries
• Answering busy incoming telephone lines promptly and professionally
• Managing complex bookings, cancellations and online appointments
• Maintaining accurate patient demographics and records in Best Practice Premier
• Managing HotDoc bookings, communications and patient requests
• Processing EFTPOS payments and Medicare claims through Tyro
• Processing Medicare, private, WorkCover and other patient accounts
• Identifying and appropriately escalating rejected or incorrect claims
• Managing referrals, correspondence, record requests and administrative tasks
• Supporting doctors, nurses and visiting healthcare providers
• Maintaining patient privacy and confidentiality
• Responding professionally to complaints or distressed patients
• Completing opening, closing and daily reception responsibilities
• Communicating clear handovers and following outstanding matters through to completion
• Supporting less-experienced administration team members when required
• Working across both MyGP Hub locations

Essential experience and capabilities

Applicants must have:

• Demonstrated experience in medical reception or medical-practice administration
• A practical understanding of patient privacy and confidentiality
• Experience managing appointments, telephone calls and competing priorities
• Strong attention to detail and accurate data-entry skills
• Confidence processing patient accounts and payments
• An understanding of professional boundaries and when clinical matters must be escalated
• The ability to follow established procedures while using sound judgement
• A reliable, accountable and team-focused approach
• The ability to work across both Tamworth locations

Experience with Best Practice Premier is strongly preferred.

Experience with HotDoc, Tyro, Medicare billing, WorkCover accounts, medical terminology or medical-record administration will be highly regarded.

Hours and availability

Casual shifts may be rostered between 8:00 am and 8:00 pm, Monday to Sunday.

Applicants should be available for a reasonable mix of:

• Weekday shifts
• Evening shifts
• Saturday and Sunday shifts

Applicants are not expected to be available for every operating hour. However, evening and weekend availability will be an important consideration.

Employment conditions

All successful applicants will:

• Commence employment on a casual basis
• Complete an initial probationary and performance review period
• Be paid according to their applicable classification under the Health Professionals and Support Services Award 2020 (Health Services Award) [MA000027]
• Receive applicable casual loading, penalty rates and allowances
• Be rostered according to operational requirements and confirmed availability

What we offer

• A varied role within a growing multidisciplinary practice
• Experience across two different medical-practice environments
• Ongoing learning and career development in healthcare administration
• Opportunities to expand your billing, systems and practice-administration knowledge
• Support to develop broader responsibilities as your capability and confidence grow
• The opportunity to contribute practical ideas and help improve administration workflows

How to apply

Please apply through Indeed with:

• Your current resume
• A short cover letter outlining your medical reception or practice-administration experience
• Your availability between 8:00 am and 8:00 pm, Monday to Sunday
• Details of your experience with Best Practice Premier, HotDoc, Tyro and Medicare billing
• Confirmation that you can work across both MyGP Hub locations
• A brief example of how you have managed competing priorities in a medical reception environment

Applications will be reviewed as they are received. Suitable applicants may be contacted for an interview before the advertisement closes.

Pay: From $32.00 per hour

Ability to commute/relocate:

• Tamworth NSW: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have at least 12 months of recent experience in medical reception or medical-practice administration?
• How many years of medical reception or medical-practice administration experience do you have?
• Which systems have you used confidently in a medical-practice environment?
• Why are you interested in joining MyGP Hub, and what would you like to develop further in your healthcare administration career?

Work Authorisation:

• Australia (Required)

Work Location: In person