Customer Service Officer

Customer Service Officer - Wangara

About Unique Metals Laser

Proudly Australian and a privately owned company, Unique Metals Laser's history stretches back to 1972. Unique Metals Laser have multiple sites in Australian mainland states that provide high precision laser cutting and fabrication services to a variety of industries.

For more information about Unique Metals Laser, and the services we provide please visit our website at www.uniquelaser.com.au

About the role:

We are seeking an enthusiastic, hardworking and committed individual to deliver excellent customer service to meet customer requirements. The successful candidate will report to the Operations Manager based in our Wangara branch.

Duties and responsibilities include:

• Deliver excellent customer service, providing consistent and precise sales process to meet customer requirements.
• Work with customers, internal estimators and sales representatives to provide support relating to manufacturing and pricing of customer products.
• Answer inbound phone calls
• Communicate effectively between the business and customer for all requirements, updates or changes to any aspect of production or delivery.
• Follow up on all quotations and record outcomes and provide feedback to enable improvement
• Participate in and promote a teamwork culture by assisting other team members within business to achieve organisational objectives.
• Act as a "Process Champion" and actively participate in the review, development and implementation of customer service improvement activities
• Respond to a range of enquiries and work demands given a high-volume environment
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Update customer details such as name and change of address and take payment information for Eftpos transactions
• Assist in office administration tasks as required

About the candidate:

• Proven customer service skills
• Good computer skills, proficient with Microsoft products (Work, Excel and Outlook)
• Excellent data entry skills.
• Excellent written and verbal communication skills
• Good interpersonal skills and ability to work as part of a team
• Ability to multitask, prioritise and manage time effectively
• Strong analytical and problem-solving skills
• An ability to work in a fast-paced environment
• An understanding of quality management systems (ISO 9001 quality system)

Benefits

• Competitive Salary
• Employee Assistance Program incorporating services like Financial Counselling and Nutritional coaching.
• Company uniform

Please note that candidates must have Australian work rights and will be asked to undergo a pre-employment drug & alcohol testing.

Unique Laser prides itself on being an equal opportunity employer and is committed to providing a diverse and inclusive workplace.

Apply now for your opportunity to join Unique Metals Laser, a growing and successful company.