Administration Assistant

Administration Assistant
Location: Chullora, NSW
Job Details: On-site | Permanent

Our Story

At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world’s most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our business.

About the role

We are looking for an Administration Assistant to join our AutoNexus Parts team in Chullora and play a key role in supporting inventory, quality and customer service operations.

This is a varied position where you'll investigate dealership claims, manage customer enquiries, coordinate transport bookings and support the accurate movement of parts across the network. You'll work closely with dealers, suppliers, transport providers and internal stakeholders to resolve issues, maintain accurate records and ensure a high level of customer service.

This role is ideal for someone who enjoys problem-solving, working with data and systems, and taking ownership of enquiries from investigation through to resolution.

Key Responsibilities

• Investigate dealership claims relating to shortages, damages and credit requests

• Assess claims and make recommendations based on facts and supporting evidence

• Manage customer enquiries and provide timely resolutions

• Coordinate transport bookings and logistics requirements

• Liaise with dealers, suppliers and transport partners

• Conduct product and dispatch audits to ensure accuracy

• Review, investigate and resolve AIMS cases

• Maintain accurate records across SAP, CRM and internal systems

• Produce reports and update operational data for management

• Support general administration and operational activities as required

About you

You are an organised and detail-oriented administrator who enjoys working in a fast-paced environment where no two days are the same. You have strong customer service skills, communicate confidently with stakeholders and can balance multiple priorities while maintaining accuracy.

You're naturally curious and enjoy investigating issues, analysing information and making informed decisions. Most importantly, you're proactive, adaptable and take pride in delivering great outcomes for both customers and the business.

To be successful, you will have:

• Experience in administration, customer service, logistics or inventory environments

• Strong attention to detail and organisational skills

• Excellent written and verbal communication skills

• Experience managing customer enquiries or claims

• Ability to investigate issues and make fact-based decisions

• Strong time management and prioritisation skills

• Experience working with Microsoft Office applications

• Ability to work both independently and within a team

• SAP, CRM or inventory management system experience will be highly regarded

• Exposure to warranty claims, stock control or warehouse operations is advantageous

We offer you

• Varied Role: Enjoy a mix of customer service, administration, investigations and operational support

• Career Development: Build your experience within a global automotive and logistics organisation

• Supportive Team: Join a collaborative Inventory and Quality team that values development and teamwork

• Growth Opportunities: Access future pathways into leadership, specialist and broader Inchcape opportunities

• Industry Leader: Be part of one of the world's leading automotive distribution businesses

Opportunity for everyone

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.
Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues create an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.
We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.

Find out more visit www.inchcape.com

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.