The role is responsible to ensures high availability, performance, and security across organisation IT infrastructure and technology platforms, enabling the business to operate reliably and efficiently.

IT Infrastructure

• Ensure office network connectivity and performance (Wi-Fi, VPN, LAN), including configuration management, monitoring, and troubleshoot network and firewall issues.

• Participate in infrastructure upgrades, deployments, and lifecycle refreshes. Assist with deployment and configuration of hardware and software.

• Contribute to disaster recovery planning, documentation, and failover procedures.

• Participate in IT projects, system upgrades, and technology rollouts

User Support

• Work with HQ IT Support to troubleshoot issues related to laptops, printers, and peripherals.

• Provide technical support for conference setup and resolve issues related to communication and conference equipment in meeting rooms and training rooms.

• Assist with user account provisioning, access management, and permissions

• Ensure meeting rooms and training rooms technology are maintained and fit for purpose.

• Maintain the comm’s room.

• Assist in troubleshooting issues related to HQ enterprise platform.

• Maintain high-quality customer service with clear, empathetic communication.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related discipline.

• Equivalent industry experience will be considered for candidates with strong practical capability.

• Relevant certifications are highly regarded,

Essential

• Demonstrated experience in IT technical support, service desk, or desktop support roles within the environment.

• Strong understanding of cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform.

• Experience with cloud infrastructure management, including virtual machines, storage, networking, and security services.

• Knowledge of database administration concepts, including SQL Server, MySQL, PostgreSQL, or Oracle.

• Experience troubleshooting network connectivity, Wi‑Fi, VPN, LAN, and basic firewall issues.

• Experience supporting Windows operating systems, laptops, printers, peripherals, and conferencing equipment.

• Familiarity with backup systems, restore testing, and basic disaster recovery procedures.

• Familiarity meeting room technology

• Ability to work with diversify stakeholders, and support team from other countries. Bilingual in English & Mandarin strongly Desirable

HOW TO APPLY