Dental Treatment Coordinator / Front Office Coordinator

Most front-of-house roles ask you to answer phones and check people in. Most treatment coordinator roles keep you behind the scenes, chasing paperwork. This role is neither on its own — it's both, on purpose.

We're growing from 4 chairs to 7, and the gap that's opening up isn't "we need more reception cover." It's that nobody currently owns the whole patient journey — from the first hello at the desk, through to making sure a treatment plan a dentist recommends actually gets scheduled, followed up, and completed. We want one person who can own the journey and work with the team to ensure its seamless.

• Genuine growth-stage practice with 4 chairs expanding to 7, real capacity to build the role around you (our 5th chair is getting installed in a few weeks)
• Network backing from Allied Dental's six Perth practices
• Structured development that factors in your competency and pay progression frameworks as this will be the first role of this kind at an Allied practice
• A role with real scope to shape how it's done, not a fixed job description you're slotted into

As Ocean Keys scales up, patient volume and treatment complexity are both increasing — which means more bookings, more recalls, and more treatment plans that need someone actively following through on them, not just filing them away. Right now that follow-through sits with whoever has a spare five minutes. We want to fix that by bringing in someone to own it properly.

This is a coordination role first, a reception role second though on any given day you'll do both. You'll be the first face and voice patients meet, and you'll also be the person making sure a treatment plan doesn't quietly stall between the consult room and the calendar.

Allied Dental is a network of six general dental practices across Perth, backed by a dedicated head office in South Perth. The idea is simple: local, clinician-led practices supported by centralised operational support, so people on the ground can focus on patients rather than admin. Ocean Keys is one of our fastest-growing sites.

• Be the person that schedules and coordinates treatment and explains the logistics to a patient and make it a genuinely good experience, not just an efficient one
• Manage bookings, recalls and day-to-day scheduling, with an eye on keeping the growing chair count fully utilised
• Take ownership of treatment plan follow-through: making sure patients understand what's been recommended, get it scheduled, and don't fall through the cracks between appointments
• Liaise between dentists and patients on treatment sequencing and next steps, translating clinical recommendations into a clear plan patients feel confident acting on
• Track and report on the numbers that matter — booking conversion, recall return rates, treatment follow-through — as the practice's capacity grows
• Keep the front desk running smoothly day to day, including the general admin and multitasking that comes with a busy, growing practice which may be at times supporting the receptionist.

• Experience in a dental or healthcare front office, treatment coordination, or patient relationship role (dental experience is a must in this role to succeed)
• Confident having conversations with patients about treatment plans, costs and next steps — this isn't just scheduling, it's building trust
• Genuinely organised, and someone who enjoys juggling competing priorities rather than being thrown by them
• Understand the ethics of planning a day for a goal rather than pushing patients for something they dont need
• Praktika experience is a bonus — full training provided if you haven't used it
• Comfortable working full-time or part-time; happy to discuss what fits
• Someone who is happy to be one of the 2IC's to the Practice Manager

• Competitive pay, to be discussed based on experience
• A growth-stage practice where this role has real room to expand as the practice does
• Head office support across HR, marketing, finance and operations
• Structured development via Allied Dental's competency and pay progression frameworks
• Internal CPD program
• The chance to build a role from a genuinely broad remit, rather than fit yourself into a narrow one

Send your CV and a short cover letter to ******@allieddental.com.au. In your letter, tell us about a time you were juggling several priorities at once and made sure nothing fell through the cracks. We read these closely qw it tells us more than a generic cover letter ever could.There are several roles being advertised, so please mention in the subject the reference OK TC at the start.