House Manager

About Sahara Services

Sahara Services is an NDIS-registered provider offering Supported Independent Living (SIL), Community Access, and Respite services to individuals with disabilities. As we expand our accommodation services, we are seeking a dependable, compassionate, and organised House Support Lead to guide both staff and participants toward exceptional care outcomes. This hybrid role requires 60% hands-on participant support and 40% administrative leadership, making it ideal for someone with both frontline experience and the ability to manage daily operations.

Role Summary

The House Support Lead is responsible for overseeing the day-to-day operations of a designated SIL property. This includes ensuring high-quality support is delivered to residents, maintaining compliance standards, supervising staff, managing stakeholder communication, and driving a positive home environment

Key Responsibilities

Participant & Staff Engagement (60%)

• Provide direct support to participants (ADLs, medication, community access, behavioral support)

• Step in during high-risk behaviors, escalation points, or medical situations

• Promote participant independence, choice, and dignity • Ensure daily routines, appointments, and activities are fulfilled

• Support team morale and on-the-floor coaching/mentorship

Administrative & Operational Oversight (40%)

• Prepare and maintain participant documentation, including progress notes, incident reports, risk assessments, and medication charts

• Oversee staff schedules, timesheets, and leave requests

• Liaise with the workforce team for shift coverage, staff allocation, and training compliance

• Conduct house audits, fire safety checks, fridge temperature logs, and medication audits

• Lead monthly team meetings and escalate critical updates

Compliance Responsibilities

• Ensure house operations meet NDIS Practice Standards and SIL compliance

• Maintain documentation as per SCHADS Award, NDIS guidelines, and internal policies

• Support with BSP implementation, restrictive practices, and incident reporting

• Track and ensure staff training is up to date (e.g., manual handling, medication, infection control)

• Stakeholder Engagement

• Build and maintain strong relationships with: Participants, their families, Support coordinators and behaviour support practitioners

• Allied health professionals

• Internal management and operational teams

• Attend case conferences or family meetings and provide timely updates

• Handle complaints or concerns with empathy and a solution-focused approach

• House Management Activities

• Ensure the house is clean, safe, and welcoming

• Coordinate repairs, maintenance, and WHS checks with the landlord or agency

• Manage inventory (medication, PPE, groceries, household supplies)

• Facilitate lifestyle activities and social outings in collaboration with the community team

What You’ll Bring

• Cert III or IV in Disability, Community Services or equivalent (Diploma preferred)

• Management or Supervisory Experience working in SIL or residential disability care

• Excellent verbal, written, and interpersonal communication skills

• Proficient with digital documentation, email, and Microsoft/Google systems

• Calm under pressure with leadership qualities and a proactive mindset

Essential Requirements

• Valid NDIS Worker Screening Check

• Valid Working With Children Check (WWCC)

• Current First Aid & CPR

• Valid Australian Driver’s Licence

• Full COVID-19 vaccination

• Proven experience leading teams or acting as a senior support worker

Pay: $80,000.00 – $100,000.00 per year

Benefits:

• Maternity leave

Application Question(s):

• Do You Have NDIS Workers Screening Check & WWCC

Work Authorisation:

• Australia (Required)

Work Location: In person