Financial Counsellor

• Part-time permanent 0.4 role (2 days per week)
• Classified under the Social and Community Services Award level 5 Pay point 4
• $53.31 per hour + 12% super + salary packaging benefits
• Access to Accrued Days Off + Melton location
• Be a changemaker and contribute meaningfully to the lives of our clients and communities in a new and innovative model of care for people with mental ill health and/or emotional distress and co-occurring alcohol and drug use  

The Opportunity 

• Providing financial counselling and support for people experiencing financial difficulty who are accessing support within the Melton Local
• Working within a multidisciplinary team, you will provide consultation to other workers at the about the financial needs of people seeking service and will facilitate appropriate referrals for support.
• Delivering financial counselling casework including comprehensive financial assessment, case plans and strategies; plan and document case closures
• Providing debt advice, advocacy, and assistance, including creditor negotiation and bankruptcy advice
• Providing money planning strategies to promote long-term financial capabilities
• Delivering education and information sessions to other staff members to increase their understanding of how financial counselling can support people seeking service at the Melton Local.
• Working 2 days onsite the at Melton Cobblebank, Melton Smith St, and other Melton Local Locations as required. This role is not suited to work from home unless supported by approved flexible work arrangements. 

(For a full description of the role, please see the attached success profile) 

About the Service  

The Adult and Older Adult Mental Health and Wellbeing services, otherwise known as “Locals”, are a key recommendation from Victoria’s Royal Commission into the mental health service system. As such, the Locals are a key feature of the current system transformation.  

The Locals are a front door to the mental health system, providing a continuum of care through clinical interventions, wellbeing supports and therapeutic support within an integrated mental health and AOD framework.

Mind Australia is the lead agency in a consortium for the Melton Local which comprises of IPC Health, Western Health, and Thorne Harbour Health. Our shared vision is a Local that delivers integrated support that puts the person accessing the service at the very centre of their treatment, support and care coordination using a range of evidence informed approaches. The consortium is committed to embedding lived and living experience and expertise within all aspects of the service including program design and evaluation, leadership, service delivery and governance.

Based at our Melton location, this Senior AOD position is a Full-Time ongoing Clinical role and is classified as Level 6 under the Community Health Centre (stand-alone services) Social and community services employee multi-enterprise agreement 2022. Note that this role is employed by IPC Health as part of the consortium to deliver care through the Melton Local which is run by Mind Australia. 

To succeed you will need

• Qualifications in the Diploma of Financial Counselling with a minimum of 4 years’ experience working as a financial counsellor
• Current registration with Financial Counselling Victoria (FCVic)
• Demonstrated experience in a community health or community-based setting
• Experience working with diverse populations who may be experiencing mental health challenges
• Capacity to work independently and in consultation with a multidisciplinary team
• Knowledge of law and policy, including consumer credit law, debt enforcement practices, the bankruptcy regime, industry hardship policies and government concession frameworks
• Demonstrated client engagement and financial assessment skills
• Understanding of risk assessment and response to family violence
• Clear and effective communication, negotiation, and advocacy skills
• Commitment to working flexibly and responsively to meet the needs of existing and emerging communities
• Excellent verbal and written communication skills including preparation of and writing reports
• Strong time management and organisational skills with the ability to prioritise and manage workloads to meet deadlines
• Capacity working with vulnerable communities and people experiencing disadvantage from a non-English speaking background including working with interpreters
• High level computer competency in Microsoft Office suite including Outlook and electronic client management systems
• Current Victorian driver’s licence

We will offer you

• Flexibility We work in a flexible, creative and adaptable way to best support our staff and clients. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.
• Learning and development Our people are supported to act on opportunities that expand their expertise, knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.
• Supportive Environment Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and creative staff.
• Celebrate achievements Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award winning supportive organisation that values and celebrates growth through our Recognition Program and Wellbeing and Celebrations Committee.
• Attractive Benefits Generous salary packaging benefits including novated leasing and meals and entertainment, up to 14 weeks paid parental leave, access to accrued days off, free onsite car parking, free and confidential employee assistance program.
  
  
  

Whats next ?

If you are passionate, creative and want to make a difference, we want to hear from you. All you need to do is visit our careers page, read the role’s Position Description/Success Profile, submit your resume and respond to a few short questions.

To find out more about the role, please contact Andrea Andersen, Clinical Manager of the Melton Local (andrea.andersen@ipchealth.com.au).

Applications close on Friday 4 September 2026

Our Story

We are One Team IPC Health. We are passionate we go above and beyond, demonstrating understanding and respect for our communities and each other. We make a difference we act with purpose, measure our results and celebrate our achievements. We are creative we learn, experiment and innovate.

At IPC Health, we are visionaries for community health and wellbeing. We are changemakers. Innovation in action is at the heart of everything we do, because we know that innovation can create amazing change and have an incredible and far-reaching impact for individuals, our communities, and for our industry. We prioritise those who face obstacles to getting health services tailored to their needs and work with and for them in a deeply connected way. This enables us to acutely understand their needs and challenges. We live and breathe our passion to create new and better ways to deliver holistic health services for our vastly different and diverse clients and communities – so that they can thrive and experience greater health and wellbeing both individually and together.

We are committed to maintaining a barrier-free environment for all and welcome individuals of diverse backgrounds, including but not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and the LGBTI communities to apply for our job opportunities.

If you require a reasonable workplace adjustment to support, you during the interview process please email Careers@ipchealth.com.au with your request. Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time in the recruitment process or as a part of employment with IPC Health.

• Success Profile/Position Description