Therapeutic Support Worker - Wyong Creek

ABOUT THE GLEN FOR WOMEN

The Glen for Women’s program is designed to treat a client in a holistic manner by addressing all of their issues. This means that we treat the person as a whole (spiritually, mentally and physically). We don’t just treat their addiction, we also look at things in their life that may be causing the addictive behaviours.

Our program is about empowering people to take control of their lives, to live a good, fun life and to become active members of their families and the community as a whole.

RESPONSIBILITIES

• Provide support and advocacy on behalf of the client
• Assist clients to complete administrative/application tasks. Including, but not limited to:
  • Client ID
  • Licences
  • Medicare cards
  • Banking/bankcards
  • Centrelink
  • DCJ/housing/WDO Applications
  • Resume writing and employment applications
• Effectively communicate with the case management team any identified client needs
• Support the CM team to manage appointments with specialists/clinicians
• Ensure client issues are not going unaddressed
• Build effective relationships with external services including mental health, primary health and community service providers and ensure coordination of these service
• Develop and maintain networks and co-operative relationships with stakeholders who work with The Glen for Women residents for the benefit of The Glen for Women residents.
• Attend external agency meetings and strategically bring knowledge/relationships back to The Glen to support clients and participate in quality improvement activities as required
• Attend training and mentoring with the clinical team 
• Support residents to maintain their place in the program at The Glen for Women by following house rules and participating in the Daily Routine.
• Crisis management: Work collaboratively with management team in times of crisis, including communicating to staff, clients and the Board.
• Plan, organise and deliver activities (according to the daily routine), including running group therapy sessions for clients
• Ensure clients are complying with house rules at all times
• Assist clients exiting the program under a disciplinary discharge
• Ensure case notes based on observable behaviour and facts
• Complete shift reports in a timely manner
• Actively contribute to staff meetings, team development activities, performance initiatives and service development activities
• Understand and complete program risk assessments, including one-pagers for new activities

ABOUT YOUR ROLE

• Objective of your role: Support clients to identify their underlying issues & strengths and provide tools to help clients achieve their goals
• Your Supervisor: Program Manager
• Location: Wyong Creek
• Conditions of employment: Per employment contract and The Glen’s policies and procedures
• Hours: Casual - The Glen is a 24/7 residential rehabilitation centre and requires staff members to be flexible – this includes morning, evening, sleepover and weekend shifts

YOUR SKILLS

• Case Management experience
• Demonstrated leadership skills and the ability to communicate effectively with a range of stakeholders.
• Strong digital literacy, including proficiency in Microsoft Office and case management systems.
• Proven ability to identify problems, analyse information, and implement practical solutions.
• Excellent time management and organisational skills, with the ability to manage competing priorities.
• Ability to develop and maintain professional relationships that contribute to positive client outcomes.
• Sound understanding of risk management principles and practices.
• Exceptional attention to detail and commitment to accuracy.
• Strong negotiation and conflict resolution skills, particularly when managing complex client matters.
• Ability to adapt to new technologies and use digital tools effectively to support service delivery.

REMUNERATION

The Glen remunerated according to the SCHADS award with the level to based on your experience & qualifications, and can be negotiated.

Next Steps

To submit your application please click 'Apply Now' by the closing date.