Client Ticketing Services Manager

About Ticketek Entertainment Group

Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.

With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

About the Role

The Client Ticketing Services Manager will join our Ticketek team based in Gold Coast. This role will work closely with clients from QLD's most prestigious venues, ticketing world-class entertainment events.

As a Client Services Manager, you will be the driving force ensuring each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments, including marketing, web, technology, and finance, to ensure our clients maintain a high level of service delivery.

Requirements

Outcomes to Deliver

• Client Relationships: Partner with clients to define event ticketing build requirements and timeframes, delivering accurate builds and providing timely insights.

• Event Operations: Master the ticketing system to build and maintain events, while managing end-to-end ticketing operations on event days.
• Event Day Delivery: Provide on-site testing and engagement throughout events, including managing Box Office staff, post-event reporting, operational feedback, and settlements.
• Marketing Collaboration: Partner with internal and external leads to ensure promotional strategies are implemented and fulfilled seamlessly.
• Business Development: Work with the State Manager to innovate and provide value-added solutions that increase ticket sales and build brand profile.

Capabilities to Bring

• A Passion for Live Events: You live for the energy of live events and understand the "Fan as our Star" philosophy.
• Brand Ambassadorship: You demonstrate a client-focused attitude and communicate with style and professionalism across all levels.
• Problem-Solving: You possess sharp attention to detail and the ability to troubleshoot complex issues in fast-paced environments.
• Relationship Mastery: You have the ability to develop new and existing relationships, resolving client problems in a helpful, efficient manner.
• Technical Aptitude: You have an understanding of (or the ability to quickly learn) complex ticketing systems and digital processes.
• Experience working in events or ticketing systems is desirable.

Other key considerations for this position

-Due to the nature of this role, work is required outside of business hours and on the weekend.

-Attendance at events is mandatory for the CSM position

Salary

$72,500 base + super

Benefits

So, What Does TEG Offer?

We’re Australasia’s home of live entertainment – from stadium tours to your local comedy show – and we look after the people who make it happen.

• Front row perks: Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
• A global stage: Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
• Flexibility: Hybrid and flexible working, with flexible hours where your role allows
• Parental leave for everyone: Paid leave for primary caregivers regardless of gender, with real support returning to work
• Leave, your way: Annual leave plus extras like birthday leave and purchase leave
• Your backstage crew: Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
• Giving back: One paid volunteer day a year to support our community
• Your next act: Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
• Recognition that means something: ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

If this sounds like the opportunity for you, we welcome you to apply. We believe in creating a place where our people can do their best work!

Learn more about TEG here – www.TEG.com.au

Only direct applications will be considered. No recruiters please