Family Support Worker - Queensland / Work from Home

Transcend Australia is a not-for-profit charity whose purpose is to improve and celebrate the lives of trans, gender diverse and non-binary (TGDNB) young people and their families by providing opportunities for peer support, the provision of information and resources, and advocating for change to services and systems.

One of the primary aims of Transcend is to support families, parents, and carers to navigate the mental health and health system for transgender, gender diverse and non-binary (TGDNB) children, young people and their families. 

About the role of Family Support Worker

Reporting to the Director of Operations, the Family Support Worker position works within our Family Services team. This position will have a key role in our growing organisation by supporting the implementation of our Model of Care and delivery of support services in Queensland.

The successful applicant will provide empathetic, non-clinical peer support and navigation through telehealth, online group programs, and periodic face-to-face support. The role also involves building and maintaining strong relationships with community and stakeholder groups across Queensland.

Availability to work after 5 pm at least once per week to deliver online and in-person groups is required.

Support is based on a person-centred, strengths-based approach that might include providing peer support, information, empathic listening, education, linkages to other services and connection.

Key duties and responsibilities

• Peer Support and Navigation

Provide non-clinical, strengths-based peer support through intake processes, telehealth calls and group activities, including empathic listening, information sharing, and referral pathways to appropriate services.

• Accessibility and Flexible Service Delivery

Ensure services are inclusive and accessible, including availability to deliver evening sessions (after 5pm) and adapt approaches to meet the diverse needs of participants.

• Program Delivery and Coordination

Plan, coordinate and deliver in-person and online activities and support groups.

• Community and Stakeholder engagement

Maintain and foster relationships with LGBTIQA+ and other relevant services and community organisations.

• Monitoring, Evaluation and Reporting

Support the collection of data and contribute to monitoring, evaluation and reporting processes to ensure program effectiveness, continuous improvement and compliance requirements.

• Group Facilitation and Volunteer Support

Facilitate group-based activities, including online sessions. Working with Transcend Volunteer Coordinator, support volunteer facilitators to ensure safe, inclusive and effective group environments.

• Risk Management and Compliance

Apply organisational policies, procedures and risk management practices, including maintaining appropriate documentation and contributing to a safe and supportive environment for participants.

• Team Contribution and Organisational Alignment

Work collaboratively as part of the Family Support Team, contributing to a positive team culture and ensuring alignment with organisational values, systems and strategic objectives. 

Key Selection Criteria

Essential:

• Relevant qualification and demonstrated experience

Relevant qualification in social work or health related field, and at least 2 years' experience working with families, parents and/or carers. Including peer-based support that builds connection, confidence and wellbeing. 

• Peer Support and Service Navigation

Experience providing non-clinical, person-centred peer support, including empathic listening, intake and referral, and connecting people with appropriate services.

• Group Facilitation and Engagement

Experience facilitating support groups or workshops, including the ability to create safe, inclusive environments and encourage meaningful participation and managing group dynamics effectively.

• Communication and Interpersonal Skills

Well-developed interpersonal and communication skills, with the ability to build rapport and engage effectively with diverse individuals, families and stakeholders.

• Monitoring, Evaluation and Reporting

Demonstrated ability to contribute to data collection, monitoring and evaluation processes, with sound administrative and documentation skills.

• Stakeholder Collaboration and Teamwork

Ability to work collaboratively within a team and liaise with internal teams, volunteers and external stakeholders to support coordinated service delivery.

• Risk Assessment and Professional Practice

Demonstrated understanding of risk assessment frameworks, including family and intimate partner violence, suicide prevention and mental health.

Desirable:

• Lived Experience and Values Alignment

Demonstrated lived experience supporting a trans, gender diverse or non-binary child or family member will be highly regarded.

• Driver's License

Contact

For more information, please contact the Director of Operations gloria@transcend.org.au using the subject line: Family Support Worker - Queensland-based enquiry via EthicalJobs.

A position description is attached.