Admission Clerk

About the role

As an Admissions Clerk, you will often be the first point of contact for patients and their carers at The Royal Melbourne Hospital, providing a professional, caring and customer-focused service.

You will join the 3 East Admission and Pre-admission Clinic, supporting the coordination of a large and varied patient cohort across the 23-hour Unit, Operating Suites, 3 West Day Procedure Unit, Planned Surgery Booking Office and Bed Assignment, Access & Flow.

Key Accountabilities

• Welcome patients and carers, providing a caring and professional first point of contact.
• Coordinate admissions efficiently, escalating issues that may impact patient flow.
• Respond to patient and carer enquiries professionally across phone, face-to-face and electronic channels.
• Coordinate Pre-admission Clinic visits to support smooth and timely patient flow.
• Collaborate with Perioperative Services and RMH teams to support efficient patient care.
• Work safely within scope, contribute to a positive team culture and participate in ongoing learning.

About You

You are a calm, friendly and patient-focused professional who takes pride in providing a positive experience for patients and carers. You will bring:

• Excellent communication and interpersonal skills, with a respectful approach to all stakeholders.
• Strong organisation and attention to detail, with the ability to maintain accurate information and databases.
• A collaborative approach and the ability to work effectively in a busy team environment.
• Previous healthcare experience is desirable but not essential.
• A commitment to safe, inclusive and patient-centred care.

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interested?

Click Apply to submit your application, please include a cover letter and resume.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

Our Commitment

We acknowledge the Traditional Owners of the lands on which we work and are committed to a culturally safe environment for Aboriginal and Torres Strait Islander peoples.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we are dedicated to fostering a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply and will provide adjustments to support equitable participation.