Emergency Department Ambassador

About your new employer:

Townsville Hospital and Health Service (HHS) offers a supportive, community-driven workplace where employees are encouraged to grow, develop and build rewarding careers. With structured career pathways, secondment opportunities, education and training programs, professional development initiatives and strong patnerships with James Cook University (JCU), employees are supported to expand their skills and pursue new opportunities.

Our workplace culture fosters collaboration, inclusion and professional support, with opportunities across a diverse health service spanning metropolitan, rural and regional settings.

Working in North Queensland offers a unique blend of career and lifestyle. The Townsville HHS region provides vibrant and welcoming communities, affordable living, stunning landscapes, outdoor adventures and short commutes, with access to rural, urban, country and coastal locations.

Townsville HHS prioritises employee wellbeing through flexible work arrangements, stable job security and a family-friendly environment, providing the opportunity to build your career while enjoying the lifestyle North Queensland has to offer.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $69,823 to $73,188 p.a. (OO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

About your opportunity:

As an Emergency Department Ambassador, you will provide person-centred support within the Townsville University Hospital Emergency Department. 

You will engage with patients, carers and visitors to improve their experience, maintain a safe clinical environment and help prevent or de-escalate agressive or disruptive behaviour through respectful and compassionate communication. 

Working with the multidisciplinary team, you will monitor consumers, provide support and escalate clinical or security concerns as required. 

Requirements:

• Healthcare security or customer service experience is highly desirable.
• Ability to work a continuous 24/7 roster.
• This is a Vaccine Preventable Disease (VPD) risk role.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact: Arama Aragao Antunes on (07) 4433 1***.

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs//QLD-TV689985

Applications close: Tuesday, 25 August 2026.

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.