Customer Data Care

Customer Data Care

The Customer Data Care role is responsible for providing support to the business with tasks including data entry, phone and email enquiries, invoicing, maintenance of customer database, general administrative tasks, and retail in the Dry-Cleaning outlet.

Darwin Laundry is part of Linen Service Australia, the largest Textiles Management and Laundry Operator in Australasia. Our Linen Laundry plants manage the Textile and Laundry requirements of customers in the Healthcare, Accommodation, Hospitality and Aged Care Sectors.

Duties

The Customer Data Care Officer will be responsible for the following, but not limited to:

• Accuracy of data Entry for billing systems
• Processing of Credit Notes
• Answering incoming phone calls and email enquiries
• Processing Customer Orders
• Shift Coverage for the Retail Outlet – Taking in Garments for processing, Using POS system.
• General Administrative Tasks

Skills experience

• Strong Communication Skills
• Proficiency in Numeracy and Literacy
• English proficiency
• Ability to Multitask
• Intermediate to Advanced knowledge of MS Office Suite, especially Excel
• Good Customer Service Skills, ability to negotiate with customers, and problem-solving skills
• Previous Experience with POS systems DCCS desirable
• Previous Experience with AS400 desirable
• Strong Time Management Skills to meet established deadlines
• High Attention to Detail for accurate data entry
• Ability to work autonomously or in a team as required
• Ability to adapt to new systems

Benefits

• Stable employment opportunities
• On the job training
• Supporting and inclusive culture
• Traineeships and apprenticeships available
• Supported work environments

Please note: As a pre-requisite for these roles, candidates will be required to undertake a Pre-Employment Medical including drug and alcohol testing and immunisations.

Ensign is an Equal Opportunity Employer and encourages Indigenous Australians to apply.