Customer Service Account Manager | WHV Welcome

At Your Business Listing, we’re digital marketing specialists helping local Australian businesses boost their online presence. With 10 years of success in Melbourne and exciting new product launches coming up, our portfolio of clients are growing - and so is our team!

We’re on the lookout for a passionate and driven Account Manager to join our Customer Department. If you're a people person who thrives in a fast-paced environment, we want to hear from you!

About the Role:

As a Account Manager with us, you will play an integral role in our clients experience. You will manage your own portfolio of businesses and will serve as their trusted advisor and first point of contact.

You’ll have the opportunity to earn commission by identifying areas for growth and improvement and providing tailored solutions. The primary focus is driving business growth whilst ensuring continued retention.

Main Responsibilities:

• Build and maintain strong relationships with clients

• Understand client requirements and ensure continued retention

• Maintain regular contact with your portfolio to ensure needs are being met

• Identify areas of improvement and growth and provide tailored solutions

• Resolve issues promptly and maintain a high level of quality care

• Keep accurate records of customer interactions
  

What we’re looking for:

• Customer Service superstar

• Exceptional communicator, both written and over the phone

• Detail-oriented person with a focus on delivering quality care

• Excellent listener and problem solver

• Outstanding time management skills

• Experience with CRM such as Salesforce
  

What’s in it for you?

• Opportunity to work in a dynamic and supportive environment

• Be part of a company that values employee development and internal promotions

• Career growth opportunities

• Uncapped Commission

• EAP for you and your family

If you feel like you have what it takes to join us and build your career, we want to hear from you!