Compliance and Operations Support Consultant

Compliance and Operations Support Consultant

BlueSky Mind Studio

Full-time

Location: Mile End

Do you have a passion for organisation and ensuring things run smoothly behind the scenes?

Do you have exceptional attention to detail and thrive in a dynamic, fast-paced environment?

The role:

BlueSky Mind Studio is seeking a Compliance and Operations Support Consultant to provide high-level administrative and operational support across our NDIS and Counselling services. As the first point of contact, you will be responsible for managing enquiries, supporting Participant intake and service coordination, maintaining accurate records, and ensuring compliance with NDIS requirements. This role is responsible for billing, reporting, data management, quality assurance activities and continuous improvement initiatives

To be successful in the role, you will:

• Act as the first point of contact for Participants, families, and stakeholders, managing enquiries, incoming calls, emails, appointments, and service access in a professional and responsive manner.
• Manage referrals for NDIS and Counselling services including preparing associated administrative documents
• Provide high-quality, professional and person-centered support to Participants, families, and key stakeholders through effective communication, coordination and administration
• Lead and support compliance monitoring, quality assurance, and audit activities across NDIS and Counselling teams, ensuring alignment with NDIS Practice Standards, Business Rules, and organisational requirements
• Monitor and review documentation, workflows, and operational processes to identify improvements, minimise risks, and strengthen service quality outcomes
• Assisting with  the development and implementation of policies, procedures, work instructions, and training resources to enhance team capability and operational efficiency
• Coordinate and manage billing and financial administration processes including debtor management and billing discrepancies to ensure accuracy, compliance, and effective service delivery
• Prepare and summarise operational data, reporting requirements, and service trends to support management decision-making, continuous improvement,and NDIS reporting obligations
• Collaborate with internal teams, external stakeholders, and leadership to promote best practice, maintain compliance, and deliver exceptional participant outcomes.

Why join Eighty9 Limited:

We value our people and offer a range of benefits designed to support personal and professional growth, recognise your achievements, and make the work we undertake meaningful. Key benefits include:

• Generous above-award salaries
• Tax free salary packaging benefits of up to $15,900, plus an additional $2,650 for Meals and Entertainment and Novated Leasing option
• Accrued Monthly Day Off for eligible employees
• A Perkbox Subscription with a wide range of discounts, wellbeing resources, and lifestyle perks
• A performance reward system that provides additional paid leave benefits
• Access to our Employee Assistance Program (EAP)
• A well-structured fully supported induction program, with further development and training provided
• Professional team environment with support from an internal team of dedicated specialists

About Us:

Eighty9 Limited (ABN 88 485 417 134 / ACN 668 673 121) is a Company Limited by Guarantee (CLG) and the parent entity of BlueSky Mind Studio. The wellbeing of our staff is our number one priority, and we have enjoyed over 35 years of business success as a leading provider of employment and training services. Supported by nationally recognised structures and systems, we provide a professional, high-quality work environment that our staff are proud to recommend.

Our BlueSky Mind Studio team provide vocational based employment and allied health services for our internal employment services Participants and external stakeholders across SA and WA.

We invite you to visit our website at www.blueskymindstudio.com.au for more information on our NDIS and Allied Health services. 

How to Apply:

Please apply through the Apply link, and include a cover letter and resume to:

Human Resource and Quality Assurance Officer at recruitmentSA@Eighty9.org.au

Job Description for the role is available at https://eighty9.org.au/work-with-us/

Confidential telephone inquiries are welcome to the Human Resources on (08) 8230 2352.

Your application may be considered for other available roles and future opportunities within our Organisation. If you do not wish for your information to be retained, please contact us. 

All final applicants for this position will be asked to provide a current National Police Clearance and a current Working with Children Check. Please note that people with a criminal record are not automatically barred from applying for this position; rather the relevance will be considered as it applies to our industry.

Eighty9 Limited is an Equal Opportunity Employer. We encourage women, Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQ+ and people from non-English speaking backgrounds to apply for this position.