Coordinator

Permanent Full-Time

About Us

Burdekin is an independent not-for-profit organisation working with young people and their families to prevent homelessness, provide safe housing, and support wellbeing. We believe every young person deserves to feel safe and have a home, so they can be empowered to fulfil their potential. Our vision is clear: young lives, lived to their full potential.

About the Role

We’re currently recruiting for two Coordinator positions within our Client Services team:

• OOHC Coordinator – providing leadership and operational oversight across our Out of Home Care services.
• Supported Family Group Home (SFGH) Coordinator – providing leadership across our SFGH program, with a particular focus on developing and supporting our carer network.

Both positions report to a Regional Manager and are responsible for leading a team. While the core responsibilities are similar, each position has a different service focus. The OOHC Coordinator will manage a team of Team Leaders to ensure our homes are safe, appropriately staffed, compliant and delivering high-quality support. The SFGH Coordinator will also manage a team, but will have an additional focus on carer attraction, assessment, training, retention and support, alongside the continued development of the SFGH program.

Key Responsibilities:

• Coach, guide and develop Team Leaders to deliver high-quality, client-focused services.
• Support Team Leaders with staffing, rosters, labour budgets and workforce planning.
• Manage and support the resolution of incidents and escalations.
• Work collaboratively with Case Management, Therapeutic Specialists and other teams to manage client risk and support positive outcomes.
• Conduct regular service audits and reviews and drive continuous improvement.
• Build productive relationships with government, community organisations and other key stakeholders.
• Contribute to the recruitment, development, assessment, training and ongoing support of SFGH carers.
• Support carer retention and wellbeing and help build a strong local carer community.
• Assist with the matching and placement of young people with carers and support staff.
• Ensure carer assessments, reviews, records and registers meet organisational and regulatory requirements.
• Participate in Burdekin’s after-hours on-call service as required.

Essential Requirements:

• A degree in Social Work or another relevant tertiary qualification, or a Diploma with a minimum of four years experience in the community services sector.
• Experience leading a team in child protection, out-of-home care, or a similar environment.
• Strong understanding of child welfare legislation and out-of-home care.
• Case Management experience highly valued.
• Valid WWCC and NPC or willing to obtain.
• Current Driver’s Licence and access to vehicle with comprehensive insurance.
• Willing to participate in the after-hours on-call roster.

Ready to make an impact?

We welcome applications from candidates with experience across one or both services. Please indicate in your cover letter whether you are interested in the OOHC Coordinator position, the SFGH Coordinator position, or would like to be considered for both. For any further enquiries please contact recruitment@burdekin.org.au

Applications are encouraged from people with culturally & linguistically diverse backgrounds and Aboriginal & Torres Strait Islander indigenous candidates.