Customer Experience Coordinator

About the role

As a Customer Experience team member, you will be the face of our world-class customer service team. Joining us at our Brisbane-based office, you will be responsible for providing exceptional support to our customers, helping them get the most out of our innovative products. This is a full-time role based in our Eagle Farm office.

What you'll be doing 

• Answering inbound calls and emails from customers, providing friendly, knowledgeable and efficient assistance

• Troubleshooting customer issues and identifying solutions, ensuring customer satisfaction

• Organizing warranty replacements and services as set out in BAF guideline

• Documenting customer interactions and maintaining accurate records

• Escalating complex issues to relevant teams as needed

• Assisting with other customer service tasks as required

What we're looking for 

• A positive can-do attitude and a willingness to learn

• Ability to clearly communicate both verbally and written

• A solution-focused mindset when approaching problems

• Needs to be comfortable talking on the phone

• Can accurately enter data into systems

What We offer 

At Big A** Fans, we believe work should be more than just a job—it should be a place where you can grow, connect, and enjoy the journey. 

In addition to a competitive salary, here’s what you can look forward to when you join our team:

• A social, inclusive culture: Join a diverse and welcoming workforce where collaboration, respect, and teamwork are at the heart of everything we do.

• Engaging events & competitions: Our enthusiastic Social Committee keeps things fun with monthly events, themed competitions, and team activities that bring people together.

• Career growth & development: We’re committed to your growth, offering clear career pathways, training, and development opportunities to help you thrive.

• Hybrid work flexibility: Enjoy the best of both worlds with the option to work from home a couple of days a week. We come together in the office on Mondays and Friday to kick off, collaborate, and wrap up the week as a team. 

• Great perks: Enjoy discounts on our products, a great coffee machine and healthy snacks, onsite parking, and work from a brand-new office with a modern fit out designed for comfort and collaboration.

• Celebrations that matter: We celebrate the wins - big and small. From festive Christmas parties to team celebrations when we hit our goals, success is always something we share together.