Service Design Careers at Liquid

Lead the discovery, the thinking and the client relationships behind services that create real, lasting impact. 

Liquid is a Strategic Design and Digital Transformation consultancy based in Brisbane. We work on national projects across government, health, education and beyond, helping organisations understand complex challenges and shape innovative, human-centred solutions. 

We're growing our Design team and hiring for two roles, a Service Designer and a Service Design Team Lead. Whichever you're applying for, this is work for someone who's genuinely curious about people's problems, comfortable bringing evidence to ambiguity, and excited about where AI and emerging technology can take service design next. 

Roles we're hiring for 

Please let us know which role you're applying for as part of your application. 

Service Design Team Lead (permanent): lead client-facing discovery and strategic design engagements, champion systems thinking and evidence-based decision making, and guide multidisciplinary teams through research, co-design and service innovation. You'll also have direct line management of practitioners in the Design team, growing their skills in systems thinking, facilitation, research and service innovation, and partner closely with our Associate Director, Solutions & Innovation. 

Service Designer (6 month fixed term contract): contribute to the design and continuous improvement of user-centred, accessible services and digital experiences across our government, health and education projects. Support discovery, research, co-design and evaluation activities (workshops, interviews, usability testing) and help translate research findings and engagement insights into practical service improvements. We're open to mid and senior level applicants for this role. 

Why this work is different 

This isn't design work done at arm's length from the client relationship. You'll be close to real problems, real evidence and real people, working through discovery, research and co-design towards service concepts that are practical and deliverable. The more senior role will take on more of the strategic thinking, client relationships and people leadership; every level builds real skills in systems thinking, research and facilitation. 

What we're looking for 

• A genuine curiosity about people, problems and services, and a human-centred approach to solving them 

• Skills across user research, customer experience design and user experience analysis (depth expected will vary by level) 

• Comfort working with ambiguity, evidence and multiple stakeholders 

• Strong communication skills, and the confidence to bring people along with you 

• A genuine interest in AI and emerging technology, and how it can support better digital services, this matters to us at every level 

• For more senior Service Designer applicants and the Team Lead role: experience leading complex, large-scale qualitative research and stakeholder engagement, and confidence turning evidence into a clear strategic direction 

• For Team Lead: experience managing or mentoring people, and a track record of building trusted client relationships 

Nice to have: 

• Experience working on government, health or education projects 

• Familiarity with enterprise or business architecture concepts and roadmapping 

• Experience contributing to capability uplift or maturity assessments within a team or organisation 

• Comfort working across tools such as Jira, Miro, Draw.io, Confluence, Excel/Power BI, Qualtrics and usability testing tools (e.g. Useberry, Lookback, Optimal Workshop) 

How we work 

At Liquid, we believe in radical simplicity, cutting through complexity to create solutions that work for real people. 

You will do well here if you: 

• Care about meaningful outcomes, not just polished artefacts 

• Enjoy learning fast and growing your craft, and for our more senior roles, enjoy leading and growing people as much as leading the work itself 

• Are curious, adaptable and always learning, including about emerging technology and AI 

• Like solving problems through systems thinking, research and practical judgement 

• Can hold both the big picture and the fine detail of a service at once 

Applying 

To help us get a better sense of you, please include short responses to the following with your application: 

• Which role are you applying for? (Service Designer or Service Design Team Lead) 

• Tell us a bit about what makes you tick. What kind of service design work energises you, what outcomes matter most to you, and how do you like to support the people you work with? 

• How are you using AI or emerging technology in your practice today, or where do you see the opportunity? 

This is Liquid.