Service Administrator & Support

Service Administrator & Support 

Location: Rydalmere, NSW

About Us:

Since 1998, All Lift Forklifts & Access Equipment has been a family-owned leader in the rental, sales, and service of forklifts and access equipment. Based in Rydalmere, NSW, we pride ourselves on our strong reputation built through word-of-mouth and our online presence. As we continue to grow rapidly, we are seeking a dedicated Service Administrator & Support professional to join our dynamic team.

Position Overview:

This is a fantastic opportunity for an individual to play a key role in our expanding company. The Service Administrator & Support position will provide essential assistance to our forklift and access service department while collaborating closely with all other departments to ensure seamless operations.

Key Responsibilities:

• Client Relations & Administration:

  • Manage and qualify periodic maintenance for our rental fleet.

  • Assist in following up on jobs within our CRM database for retail clients.

  • Handle retail service enquiries, including quoting and invoicing.

  • Process warranty claims and maintain internal invoicing records.

  • Create and maintain quotes for retail customers to drive sales growth.

• Work Order & Service Coordination:

  • Assist in the administration and closure of internal work orders.

  • Coordinate retail repairs with Field Service Controllers and the Workshop team.

  • Support the Service Coordinator and Service Manager in daily tasks.

  • Quote servicing for all retail sales and manage invoicing for field service fleet damages.

• Customer Service:

  • Manage phone calls related to retail service enquiries.

  • Address customer inquiries and manage their service requirements effectively.

  • Work closely with service and rental teams to meet customer expectations.

Qualifications and Skills:

• Essential:

  • Proven administration experience.

  • Strong interpersonal and communication skills.

  • Excellent organizational and time management abilities.

  • Highly motivated, proactive, with a can-do attitude.

  • Demonstrated ability to learn and work effectively within a team.

• Desirable:

  • Background in the hire industry, particularly in forklifts or access equipment.

  • Mechanical aptitude and knowledge of quoting service and repairs for access equipment, forklifts, and telehandlers.

Why Join Us:

• Be part of a reputable, family-owned company with over two decades of industry presence.

• Opportunity to grow within a rapidly expanding business.

• Collaborative and supportive work environment.

• Engage with a diverse team across multiple departments.

• Career Progression

• Clear Expectations

• Ask for our employee benefits list!

How to Apply: If you are passionate about client relations, administration management, and possess the qualities we seek, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are the perfect fit for this role.

All Lift Forklifts & Access Equipment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.