Maternal and Child Health Program Support Officer

• Support families to access Maternal and Child Health Services across the City of Casey.
• 12 month Limited tenure contract | 3 days per week (22.5 hour per week)
• $76,100 per annum pro rata plus Superannuation

 Why Choose City of Casey

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our multi-award winning, architecturally designed workplace - located in Bunjil Place in Melbourne's southeast – inspires collaboration and creativity. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Why You’ll Love Working with Us

At the City of Casey, we know that great people deserve a great workplace. That’s why we offer an environment designed to help you thrive both professionally and personally.

• True flexibility with hybrid work, compressed hours, RDOs and the option to purchase additional leave, because life comes first.
• Our Ways of Working (OWOW) - our activity-based model allows you to work in different spaces, locations and with the latest technology.
• Reproductive health leave, up to 5 days of paid leave to support our employees
• THRIVE Wellbeing Program - access a suite of wellbeing initiatives, learning opportunities and resources to support your mental, physical and emotional wellbeing.
• 24/7 confidential counselling for you and your immediate family, offering support whenever you need it.
• Family‑friendly leave options, including 16 weeks paid primary caregiver leave, to support you through life’s biggest moments.
• Ongoing professional development to help you grow your skills and advance your career.
• Free Workout Wednesdays, discounted gym memberships and an onsite café - convenience in one place.
• Private Health discounts for employees, through the access of the local government health plan.
• Enjoy our stunning, architecturally designed workspace, complete with free coffee, a community library and free parking.
• Be part of a team that truly lives its values: Dream Big, Empower Each Other, Make Our Community Proud.
• Paid Christmas Shut Down Leave
• And more https://www.casey.vic.gov.au/benefits-of-working-city-of-casey

About the Role

Join our Maternal and Child Health team and make a meaningful difference in the lives of local families. As a Maternal and Child Health Program Support Officer, you'll provide exceptional customer service and administrative support, assisting parents and carers access the Maternal and Child Health Programs while working alongside a dedicated team of professionals. If you're highly organised, customer-focused and enjoy making a positive impact every day, this could be the role for you.

There are two fixed-term, 12 month, part-time roles available, working 8:30 am to 4:30 pm, three days per week.

Role 1: Monday to Wednesday

Role 2: Tuesday to Thursday

What You’ll deliver

• Excellent customer service in accordance with the City of Casey Customer First principles
• Schedule Maternal and Child Health appointments, both face to face and via telephone, and respond to and follow up client enquires
• Provide administrative support to the team, including transferring clients into the service, processing birth notifications, coordinating interpreter bookings, and assisting with centre maintenance requirements.
• Prepare and distribute supplies, resources, and information packs to Maternal and Child Health centres, ensuring stock levels are maintained and centres are adequately equipped to deliver services.

What You’ll Bring

• Proven experience supporting large and diverse teams in a busy administrative environment, complemented by strong interpersonal skills and the ability to develop effective working relationships with internal and external stakeholders.
• Excellent attention to detail, with the ability to provide high-quality customer service, both face-to-face and over the telephone, in a dynamic and fast-paced environment.
• Confident user of Microsoft Word and Excel, with the ability to learn and navigate databases and specialised systems. Experience with Child Development Information System (CDIS) or similar platforms is advantageous but not essential.
• A curious, collaborative, and inclusive approach, with a genuine commitment to supporting the community and contributing to a positive team culture.
• Willingness to undergo pre-employment screening, including a National Criminal History Check, Working with Children Check, and verification of working rights in Australia.

How to Apply

If you’re passionate about making a difference and want to be part of a forward-thinking team, we’d love to hear from you!

Apply online by submitting your cover letter and resume.

To find out more about the role, please contact Michaella Pedro, Team Leader MCH Program Support on 9705 5652 and ******@casey.vic.gov.au

Applications close at 11:55pm on Sunday 23 August 2026.

Please note: Applications are only accepted via our online portal.

Our Commitment to Diversity & Inclusion

The City of Casey is proud to be an inclusive, child-safe, and equal opportunity employer.

We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or ******@casey.vic.gov.au.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note: Unsolicited emails or approaches from recruitment agencies will not be accepted

The City of Casey reserves the right not to make any appointments for this position.
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