Commercial Account Manager

Location: Perth CBDRemuneration/Benefit: Competitive salary + yearly bonus
Manage strategic customer contracts. Deliver operational and commercial performance.Aurizon is seeking an experienced Commercial Account Manager to manage a portfolio of two strategic customer contracts valued at approximately $80 million annually.
Based in Perth CBD, this role is focused on contract management, customer governance, operational performance, and ensuring commercial obligations are delivered across an established customer portfolio.
Working closely with internal operational, supply chain and commercial teams, you'll act as the key interface between Aurizon and our customers, ensuring contractual commitments are met and long-term partnerships are successfully maintained.
About the role: Reporting to the Commercial Portfolio Manager, you'll be responsible for the ongoing management and performance of two major customer contracts, developing a deep understanding of customer requirements and working collaboratively across the business to deliver safe, efficient and commercially sustainable outcomes.
This is not a traditional sales or business development role. Success will come from your ability to manage complex commercial agreements, build stakeholder relationships, optimise contract performance, and coordinate operational and commercial outcomes across a large organisation.
In this role you will:Manage the commercial performance of two strategic customer contractsMonitor and report on contractual obligations, service levels and key performance metricsLead contract reviews, governance meetings and customer engagement activitiesSupport contract renewals, variations and commercial negotiations as requiredProvide forecasting, reporting and commercial analysis to support decision makingWork closely with operational teams to resolve issues and improve service deliveryEnsure customer requirements are effectively translated into operational plansIdentify opportunities to improve efficiency, service outcomes and contract performance
About YouYou are a commercially astute relationship manager with experience managing major customer contracts within a complex operational environment.
We are particularly interested in candidates with experience in:Rail, transport or logisticsBulk commodities, mining or resourcesSupply chain or infrastructure organisationsContract management and commercial performanceOperational account management within large corporate environments
Experience managing long-term commercial contracts, customer governance frameworks and operational stakeholder relationships will be highly regarded. This role would suit a seasoned Account Manager who is ready for their next step in their career.
Please note: This role is focused on managing and optimising existing customer contracts and operational outcomes rather than new business acquisition or sales generation.
What we offer you:At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities. Some of our benefits include:Development and growth opportunities.Access to mentoring and development programs.Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.Parental leave program and super booster.
About Aurizon.https://youtu.be/PHESxVZ6dQYAurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets. Look to Aurizon for a diverse and collaborative culture.At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.
To learn about us and our company values, please visit www.aurizon.com.au/careers