Assistant Venue Leader

Someone who loves people, thrives in a busy environment, and knows how to turn a good shift into a great one.

Yo-Chi is one of Australia’s coolest young brands, combining delicious frozen yogurt with an infinite flow of good energy. Since opening our first venue in Balaclava in 2012, we’ve grown to 75+ locations nationwide and we’re just getting started. We’re a proudly family owned Australian business, and our chi runs through everything we do.

This is your chance to step into leadership at our Rouse Hill venue, where no two days look the same and the vibe is always high.

What you'll be doing:

• Support the Venue Leader in the day to day running of one of Yo-Chi’s venues.
• Help drive sales, labour and COGS performance through efficient venue operations.
• Lead every shift with energy, creating an exceptional experience for both guests and your team.
• Coach, train and develop team members to build confidence, capability and future leaders.
• Ensure Yo-Chi’s product, service and cleanliness standards are consistently delivered.
• Oversee key operational tasks including stock management, ordering, cash handling, rostering and administrative duties.
• Maintain the highest food safety, workplace health and safety and compliance standards.
• Keep the venue running smoothly during busy services, solving problems and leading from the front.
• Foster a positive, high-performing culture where accountability, teamwork and great energy thrive.

About you:

• You have 2+ years of leadership experience in hospitality or retail.
• You’re a natural people person who enjoys building strong teams.
• You lead with positivity, accountability and a hands-on approach.
• You stay calm under pressure and know how to keep a team motivated during busy services.
• You’re available to work a rotating roster, including evenings and weekends.

What's in it for you?

• Free Yo-Chi every shift (and discounts off shift!)
• A clear pathway for career progression, with opportunities to grow into Venue Leader, Venue General Manager and Support Office roles.
• Flexible rotating rosters, including one full weekend off every month.
• Access to our Happiness Hub, with wellbeing, learning and development resources.
• A supportive team culture that celebrates success and has fun along the way.
• Recognition and rewards for outstanding performance throughout the year.

If you’re the kind of person who walks into a room and instantly lifts the energy, you’ll fit right in here.

Ready to bring the good vibes to Rouse Hill? Come check us out on Instagram @iloveyochi and see what all the buzz is about!
Additional information

• Competitive Salary + Quarterly Bonus
• Flexible rosters with a mix of day and night
• Free Yo-Chi Every Shift + off shift discounts