Coordinator Strategy and Organisational Insights

Job Description

• Permanent Full Time
• $126,861.28 per annum plus Superannuation
• Join the Organisational Performance & Strategy team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

We are seeking a strategic, systems thinker who is highly collaborative, proactive and personable to join our Organisational Performance & Strategy (OPS) department as the Coordinator Strategy and Organisational Insights.

The position will work across the whole organisation and play a key role in driving improvement in strategy, service delivery and evidence-based decision-making, ensuring that Council continues to meet community needs and remain financially sustainable, now and into the future.

What you’ll be doing:

• Lead the development and implementation of an organisational approach for strategy to support the delivery of clear direction and consistent, evidence-based strategy.
• Lead the development of outcomes-based performance frameworks to track benefits and measure impact of strategy and service delivery.
• Continuously improve Council’s strategic planning practices and build organisation capacity to enhance accountability and performance for strategy delivery, including action planning, resource prioritisation and monitoring and assessment of outcomes and benefits.
• Lead the development and delivery of high-quality organisational insights, integrating predictive and diagnostic data analytics and customer, community and social research, and build organisational capability to develop evidence-based strategy and policy, track and assess benefits and impact, and improve service delivery and performance.
• Lead the delivery for Council’s Community Satisfaction Survey and other customer and community research activities (including deliberate engagement panels) to inform the planning, design, review and improvement of Council’s services.
• Maintain Council’s Community Engagement Policy and oversee the delivery of inclusive, contemporary and meaningful customer, community and stakeholder engagement that adds value to Council direction and decision-making and strengths community trust and connection.
• Lead the implementation and delivery on ongoing deliberative engagement activities that ensure strategy, service delivery (including levels of service) and the prioritisation and allocation of resources are informed by community views that are considered, informed by evidence and representative of the whole community.
• Continuously improve Council’s engagement practices as a key research methodology and build organisational capability to design and deliver engagement activities that provide most value in terms of obtaining data that can meaningfully inform strategy, service delivery and Council decision-making.

The skills and experience you’ll bring to the role:

• Expert knowledge in strategic and social planning, research, analytics and evaluation and engagement principles and practices.
• Strong strategic and systems thinking capabilities with ability to lead the development and implementation of strategy across organisational boundaries.
• Well-developed business acumen and highly developed analytical capabilities with ability to investigate complex problems and apply analytics, social research and evidence-based methodologies to generate insights that inform decision making, performance and continuous improvement activities.
• Well-developed engagement and facilitation skills with the ability lead workshops and customer and community research activities with internal and external stakeholders.
• Expert communication skills and ability to write high-level strategic documents and present complex information with clarity to a diverse range of stakeholders.
• Ability to support, coach and influence teams and different stakeholders to support capability uplift, develop good practice strategic documents, use data-drive insights and make evidence-informed decisions.
• Experience working in Local Government or strong knowledge of the sector will be considered advantageous.

Required Certifications & Qualifications

• Degree qualification in strategic planning, public policy, social planning, business strategy, economics, organisational performance or a related discipline, together with extensive relevant experience in strategy, research, analytics, organisational performance or policy development.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.

For any queries, please contact us at [email protected].

Applications will be reviewed progressively throughout the advertising period. This role may close once a sufficient number of suitable applicants has been received. To ensure your application is considered, please apply as early as possible.

Additional Information

Position Description