Internal Sales Coordinator / Sales Support Coordinator

Unios is looking for an Internal Sales Coordinator to join our team in Perth. This is a great opportunity for a proactive, relationship-driven individual to thrive in an inclusive, dynamic, and collaborative environment that values curiosity, growth, and teamwork.

In this role, you will be a key member of our Customer Success team, acting as the first point of contact for inbound sales enquiries. You'll support the entire sales cycle — from initial quote preparation through to order coordination and after-sales support. You’ll be empowered to drive growth by engaging with our existing customers, identifying new opportunities, and ensuring that each interaction delivers a consistently high standard of service.

You'll collaborate closely with our Sales, Operations, and Technical teams to streamline communication, improve turnaround times, and ensure our customers always feel supported. This role is ideal for someone who enjoys both relationship management and the satisfaction of seeing a seamless process from enquiry through to delivery.

About Unios

Unios is on a pursuit to transform the way the world thinks about lighting in our everyday life. Our approach simplifies the complexities of a century-old industry, delivering more human-centric solutions.

Over the past 15 years, our teams have brought hundreds of innovative ideas to life through design, engineering, and technology. This commitment to continual evolution has driven our growth, with a distribution network spanning Australia, New Zealand, and Southeast Asia.

Our Role as an Internal Sales Coordinator:

As an Internal Sales Coordinator at Unios, you’ll play a pivotal role in supporting our customers and sales team throughout the entire sales cycle. This position combines relationship-building, technical understanding, and strong coordination skills to ensure every customer experience is smooth, efficient, and rewarding. You’ll work closely with internal teams to streamline processes, resolve issues quickly, and uncover opportunities for growth — all while representing Unios with professionalism and care.

Key responsibilities include:

• Acting as the first point of contact for all inbound sales enquiries.

• Preparing and following up on customer quotes and pricing requests.

• Building strong relationships with existing customers to support repeat business.

• Coordinating with internal teams to ensure timely order processing and delivery.

• Supporting the external Sales team with accurate, up-to-date information.

• Offering tailored solutions and alternatives in collaboration with product and operations teams.

• Responding to customer enquiries via phone and email in a professional, personable manner.

• Gathering and sharing customer feedback to improve our sales experience.

• Maintaining accurate records and contributing to process improvements and SOP updates.

About You:

You’re a motivated professional who thrives in a fast-paced, collaborative environment. Naturally organised and solutions-focused, you enjoy building strong customer relationships and seeing tasks through from start to finish. You take pride in delivering a high standard of service and communication, and you're always looking for ways to make the process smoother — for both the team and the customer.

We’re looking for someone who has:

• Strong verbal and written communication skills.

• A confident and friendly phone manner, with the ability to build rapport quickly.

• Previous experience in internal sales, sales support, or customer service (preferred).

• Excellent organisational and time management skills, with the ability to multitask.

• Comfort using CRM or ERP systems, and a willingness to learn new technologies.

• Experience in the lighting or electrical industry (a bonus, but not essential).

Our Culture at Unios

From an upstart lighting company in 2010 to one of the fastest-growing lighting companies in Australia, we are reshaping the way lighting is designed, specified, and experienced. Our culture is built on trust, creativity, and a shared commitment to excellence. You’ll be encouraged to bring big ideas, an open mind, and your authentic self — and you’ll be backed by a team that wants to see you succeed.