Administration & Office Support

JBL Group is a transport logistics company working with some well-known household brand names in the Australian Transport industry. 

We are a rapidly growing company with a culture built on trust and respect. Our focus is on delivering quality and exceptional service, we believe that our success today is the future.

We are seeking an organised and proactive Administration Officer to join our team at our Kemps Creek office. This role is ideal for someone who has excellent attention to detail, and thrives in a customer-focused administration role.

Reporting to the Director, you will provide day-to-day administrative support to ensure the smooth operation of the business . You will be responsible for a variety of administrative and customer service functions while working closely with the allocations team & customers.

• Providing daily administrative support to the allocations team.

• Managing customer enquiries via phone and email in a professional and timely manner.

• Processing data entry accurately across multiple systems.

• Filing, maintaining records, and ensuring documentation is accurate and up to date.

• Preparing, scanning and uploading operational paperwork.

• Liaising with customers, drivers and internal departments to ensure information is communicated effectively.

• Supporting the coordination of daily operational administration tasks.

• Compliance (CoR) – Enforce strict adherence to safety protocols, transportation regulations and company policies to maintain a secure and compliant work environment. Processing paperwork ensuring fatigue management compliance. Oversee Vehicle incidents, including investigations and claims. Liaise with regulatory authority and/or government body in regard to heavy vehicle routes and permits including vehicle access, PBS, etc. Ensure compliance with NHVR.

• Assisting with continuous improvement initiatives to enhance administrative processes and efficiencies.

• Providing relief support to other administration team members when required.

• General office administration duties as directed.