Retail Digital Coordinator | Mon-Fri | 38 Hours | Brisbane, QLD

Job Description

Join Sodexo: Drive the Future of Retail Digital Innovation!

Sodexo, a global leader in food services and facilities management, is excited to offer a fantastic opportunity for a Retail Digital Coordinator to join our growing Retail team. With over 30 years of success supporting the Energy & Resources sector across Australia, we continue to invest in innovative retail solutions and digital customer experiences across our national portfolio. We are seeking a highly organised and tech-savvy professional to help deliver engaging, customer-focused digital retail experiences across multiple platforms. 

About the Role:

As a Retail Digital Coordinator, you will play a key role in coordinating and optimising Sodexo's retail digital channels, online content, promotional campaigns and customer-facing technology solutions. Working closely with retail, category, promotions, operations and technology teams, you will support digital trading activity, campaign execution, digital merchandising and reporting across our national retail portfolio. This role offers the opportunity to contribute to innovative retail initiatives while helping drive customer engagement and commercial performance.

• Coordinate day-to-day activity across digital retail channels, ensuring content, pricing, product information and promotional messaging remain accurate and customer-focused.
• Support digital trading activities across online ordering platforms, digital menu boards, vending and unattended retail solutions.
• Maintain digital product catalogues, content libraries and campaign calendars to ensure consistent national execution.
• Coordinate promotional campaigns, product launches and digital merchandising activities across multiple retail platforms.
• Track and report on key digital retail KPIs including sales performance, customer engagement, campaign effectiveness and product performance.
• Collaborate with internal stakeholders and external partners to support digital retail projects, platform enhancements and technology rollouts.
• Maintain accurate product data, imagery, pricing and digital content across approved retail systems.
• Identify opportunities to improve digital customer experiences, campaign performance and operational efficiency.

To be successful in this role, you will have:

• Minimum 3 years' experience in retail digital coordination, eCommerce, digital marketing, online merchandising, retail operations or a similar commercial environment.
• Experience coordinating digital content, promotional campaigns, product data and platform updates.
• Strong analytical skills with the ability to interpret sales, campaign and customer data to identify trends and opportunities.
• Excellent organisational skills with proven ability to manage multiple priorities and deadlines.
• Experience using eCommerce platforms, CMS systems, POS platforms, Microsoft Excel and the Microsoft Office Suite.
• Strong communication and stakeholder management skills with the ability to work across multiple teams.
• A proactive, solution-focused approach with strong attention to detail and commitment to continuous improvement.
• An interest in digital retail, customer experience, emerging technology and commercial performance.

Why Join Sodexo? 

• Competitive salary and long-term job security with a global organisation.
• Access to over 100 retail discounts and a range of salary packaging options.
• Ongoing training and professional development opportunities.
• Genuine career progression across our Australian operations.
• A supportive and collaborative team culture where safety comes first.

If you're interested in being considered for future roles with Sodexo, we encourage you to submit your Expression of Interest along with your resume. Suitable candidates will be contacted as opportunities arise. Sodexo is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all.