Consumer Voice Coordinator

Consumer Voice Coordinator

0.8 FTE (4 days per week), Fixed Term – 12 Months
SACS Level 2 (PP1) + 12% Super + Salary Packaging Benefits

We are One Team IPC Health

We are passionate, creative and we make a difference.

We deliver innovative, high-quality services that are client-centred, collaborative, coordinated and demonstrate value through measurable impact. As a not-for-profit community health organisation, we are committed to improving the health and wellbeing of our rapidly growing and diverse communities across Melbourne's west.

About Us

IPC Health is a not-for-profit community health organisation working in partnership with local communities throughout Melbourne's western metropolitan region. We provide responsive, integrated health and wellbeing services, with a strong focus on innovation, collaboration and continuous improvement.

We are committed to creating an inclusive and barrier-free workplace and encourage applications from people of diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities and the LGBTIQA+ community.

About the Role

The Consumer Voice Coordinator plays a critical role in ensuring the voices of consumers are heard and embedded across IPC Health's service planning, design, delivery and evaluation activities.

Working within the Governance, Quality and Risk team, you will coordinate the implementation of IPC Health's Consumer Voice Framework and support initiatives that strengthen meaningful consumer participation across the organisation.

You will build trusted relationships with consumers, carers, staff and community stakeholders while creating opportunities for people with lived experience to contribute to organisational decision-making and service improvement initiatives.

Key Responsibilities Include

• Coordinating the implementation and ongoing delivery of IPC Health's Consumer Voice Framework and associated processes.
• Supporting consumer engagement activities under the direction of the Senior Manager Governance, Quality and Risk.
• Coordinating and facilitating meaningful consumer participation activities across all areas of IPC Health.
• Recruiting, onboarding and supporting consumers to participate in engagement opportunities.
• Building the capability of consumers and staff through education, training and development opportunities.
• Building and maintaining positive relationships with consumers, carers and community stakeholders.
• Supporting evaluation, data collection and reporting activities relating to consumer participation.
• Monitoring and reporting on consumer engagement outcomes, including participation levels, diversity and engagement activities.
• Providing administrative and operational support for consumer engagement initiatives.
• Fostering a safe, welcoming and inclusive environment that encourages meaningful consumer participation.

About You

You are passionate about community participation and believe consumers should have a genuine voice in shaping the services they receive.

You bring strong relationship-building and organisational skills, with an ability to engage and support people from diverse backgrounds in a respectful and inclusive way.

You will bring:

• Demonstrated ability to build and maintain effective relationships with consumers, carers and a broad range of stakeholders.
• Excellent communication and interpersonal skills.
• Demonstrated understanding of consumer participation principles within a healthcare setting.
• Strong organisational, coordination and time management skills.
• A commitment to equity, inclusion, cultural safety and respectful engagement.
• The ability to work collaboratively across multidisciplinary teams while managing competing priorities.

We Will Offer You Flexibility

We work in a flexible, creative and adaptable way to best support our staff and consumers. Access plenty of options to flex your work and life commitments through our Flexing with IPC Health program.

Learning and Development

Our people are supported to act on opportunities that expand their expertise, knowledge and confidence. Opportunity to explore and participate in our Innovation and Professional Development Framework.

Supportive Environment

Connection is our strength. We respect and support each other and work collaboratively to create a force of good. Be inspired and well supported by our passionate leaders and dedicated staff.

Celebrate Achievements

Feel valued and recognised as an important part of One Team IPC Health. Your contributions matter. Be part of an award-winning supportive organisation that values and celebrates growth.

Attractive Benefits

Generous salary packaging benefits, paid parental leave, free onsite car parking, and access to a free and confidential Employee Assistance Program.

To Succeed, You Will Need

• Demonstrated experience building and maintaining positive relationships with consumers, carers and stakeholders.
• Demonstrated understanding of consumer participation, co-design or consumer engagement principles.
• Previous experience working within healthcare, community health, disability, aged care or a not-for-profit environment.
• Strong organisational, administrative and time management skills.
• Excellent written and verbal communication skills.
• Demonstrated commitment to equity, inclusion, cultural safety and respectful engagement.
• Proficiency in Microsoft Office applications.
• Current Victorian Driver Licence.

Desirable

• Experience coordinating community engagement, volunteer, consumer participation or lived-experience programs.
• Knowledge of community health, healthcare quality improvement or consumer participation frameworks.
• Experience facilitating group discussions, workshops or engagement activities.

What Next?

If you are passionate, creative and make a difference, we would love to hear from you.

To apply, visit our Careers Page, review the role's Success Profile and submit:

• Your resume
• A cover letter
• A document outlining why you believe you are the best candidate.

For a confidential discussion about the role, please contact Kylie Thurlow Senior Manager Governance, Quality and Risk via email *************@ipchealth.com.au

Applications close Sunday 13 September at 10:00pm.

If you require a reasonable workplace adjustment to support you during the interview process, please email ***************@ipchealth.com.au with your request.

Reasonable workplace adjustments are changes that are necessary and achievable to enable a person to efficiently perform their role to the best of their abilities. A reasonable workplace adjustment can be requested at any time during the recruitment process or throughout employment with IPC Health.

• Success Profile / Position Description